Supervisor - Medical Operations Support - General Internal Medicine
About The Position
Manages daily operations for multidisciplinary support teams which include numerous departments, divisions and/or subspecialties in alignment with institutional mission, vision and objectives. Directs, supervises, and coordinates all administrative activities of the medical practice within the established guidelines set forth by Mayo Clinic ensuring adherence to all policies, procedures, and regulatory requirements. Ensures the practice maintains service excellence, compassion and respect by partnering with patients, family and colleagues to continuously improve the health care service experience and assists staff with patient service recovery in an effort to create an unparalleled patient experience. Provides supervision for the non-clinical staff including organizing work assignments, counseling, problem solving, productivity monitoring, evaluating performance, implementing improvement projects, and maintaining payroll functions. Management duties include facilitating the hiring process, monitoring staff qualifications, orientation, and training. Is responsible for the coordination and management of complex clinical, technical, and administrative functions and ensures employees are competent to perform the same. Performs duties independently and initiates judgment in handling a variety of issues including project management for multiple departments and divisions and for varying Operations Administrators and Operations Managers. Serves on various leadership teams with a primary focus on planning and implementing policies, procedures and processes that facilitate efficient workflows. Proactively implements approved action plans to resolve problem areas, actively participates in goal setting for the practice, and coordinates the efforts to efficiently meet the operational goals of the departments/divisions assigned. Provides a broad range of consultative services as the subject matter expert to all levels of employees regarding processes, policies and procedures. Assists with the design and implementation of office construction and renovation projects. Is responsible for the oversight or direct management of complex template/calendar builds for multiple departments/divisions. Provides strategic oversight regarding access management and ensures staff facilitate appropriately in the outpatient practice. Assists multiple physicians and/or department/divisional chairs by performing in-depth educational, research, administrative and clinical duties and tasks and ensures employees are able to provide the same level of service. Maintains excellent lines of communication between the staff and providers to ensure high employee morale and a professional atmosphere. Safeguards confidential information concerning both staff and patients. Maintains appropriate records and required documentation.
Responsibilities
- Manages daily operations for multidisciplinary support teams
- Directs, supervises, and coordinates all administrative activities of the medical practice
- Ensures the practice maintains service excellence, compassion and respect
- Provides supervision for the non-clinical staff including organizing work assignments, counseling, problem solving, productivity monitoring, evaluating performance, implementing improvement projects, and maintaining payroll functions.
- Facilitating the hiring process, monitoring staff qualifications, orientation, and training
- Coordination and management of complex clinical, technical, and administrative functions
- Project management for multiple departments and divisions
- Planning and implementing policies, procedures and processes that facilitate efficient workflows
- Implements approved action plans to resolve problem areas
- Actively participates in goal setting for the practice
- Coordinates the efforts to efficiently meet the operational goals of the departments/divisions assigned
- Provides a broad range of consultative services as the subject matter expert to all levels of employees regarding processes, policies and procedures
- Assists with the design and implementation of office construction and renovation projects
- Oversight or direct management of complex template/calendar builds for multiple departments/divisions
- Provides strategic oversight regarding access management
- Assists multiple physicians and/or department/divisional chairs by performing in-depth educational, research, administrative and clinical duties and tasks
- Maintains excellent lines of communication between the staff and providers
- Safeguards confidential information concerning both staff and patients
- Maintains appropriate records and required documentation.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
