Supervisor Medical Assistant (PACE)

CalOptima Health•Garden Grove, CA

20h•Onsite

About The Position

We are hoping you will join us as a Supervisor Medical Assistant and help shape the future of healthcare where you’ll be an integral part of our PACE- Clinic team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. This position has been approved to be Full Office . If telework is approved, you are required to work within the State of California only and if Partial Telework, also come in to the Main Office in Orange, CA, at least two (2) days per week minimum. The Supervisor Medical Assistant will be responsible for the daily operations of the Program for All-Inclusive Care for the Elderly (PACE) clinic Medical Assistants (MA). You will lead the MA team, including the delivery of patient care within regulatory practice. You will maintain daily oversight and ensure coordination of care is completed by PACE MAs. You will work under the direct supervision of the PACE Manager of Clinic Operations or a designee. Together, we are building a stronger, more equitable health system.

Requirements

High school diploma PLUS 1 year of experience working with the frail or elderly population required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
3 years of supervisory experience or acting in a leadership role required.
CPR and First-Aid Certification required or must be obtained within six (6) months of date of hire.
Medical assistant certification from an accredited school.
Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds.
Work independently and exercise sound judgment.
Communicate clearly and concisely, both orally and in writing.
Work a flexible schedule; available to participate in evening and weekend events.
Organize, be analytical, problem-solve and possess project management skills.
Work in a fast-paced environment and in an efficient manner.
Manage multiple projects and identify opportunities for internal and external collaboration.
Motivate and lead multi-program teams and external committees/coalitions.
Utilize computer and appropriate software (e.g. Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.
Ability to visually read information from computer screens, forms and other printed materials and information.
Ability to speak (enunciate) clearly in conversation and general communication.
Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
Lifting and moving objects, patients and/or equipment 10 to 25 pounds

Nice To Haves

3 years of work experience, with at least 1 year working with the elderly population; relevant experience must be within the last 3 years.
Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Russian, Spanish, Vietnamese).

Responsibilities

Hires, develops, trains, supervises and evaluates performance of CalOptima Health’s PACE MAs to ensure high quality patient services and standards are met.
Directs and coordinates all care delivered by the MAs based on established clinical care standards and regulatory practice.
Reviews and oversees documentation by staff to ensure compliance with industry and departmental standards.
Works with the PACE administration, Manager of Clinic Operations, and direct care staff to develop and revise CalOptima Health’s PACE policies and desktop references related to the PACE clinic.
Organizes periodic and ongoing in-service training for direct reports.
Maintains MA schedule and ensures daily staffing is adequate and sufficient for all appointments and providers.
Provides guidance when handling complex direct and indirect patient care issues.
Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
Maintains knowledge of current regulatory requirements and industry trends.
Assists the Manager of Clinic Operations with investigating and resolving any participant grievance’s related to services as appropriate.
Provides patient care within the MA scope of practice that includes but is not limited to, vital signs, height and weight, glucometer testing, urine dip tests, phlebotomy draws, ear lavage, injections, EKG’s, setup and assist with minor procedures, pelvic exam setup and assistance, and data collection.
Works directly with the PACE transportation service to support care coordination and ensure availability to meet the needs of the participant appointments.
Monitors productivity of his/her constituents to assess patient load and distribution.
Oversees and monitors all Quality Improvement goals related to the MAs and integrates creative direction (ideas) in achieving these goals.
Works collaboratively with all members of the interdisciplinary team (IDT) by assisting with meeting the complex needs of the participant(s).
Completes other projects and duties as assigned.

Benefits

You’ll enjoy competitive compensation for this role.
Our current hiring range is: Pay Grade: 306 - $58,205 - $90,217 ($27.98 - $43.3736).
The final salary offered will be based on education, job-related knowledge and experience, skills relevant to the role and internal equity among other factors.
This position is approved for Full Office (If the position is Telework, it is eligible in California only)
A comprehensive benefits package
CalPERS pension program and additional retirement packages.
Additional benefits and perks including:
A generous PTO program
A quality work life balance
Various wellness programs
Tuition Reimbursement
Professional development opportunities
Career development opportunities
Flexible scheduling
And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.