Supervisor, Mailroom

Pilot Company • Knoxville, TN

41d

About The Position

The purpose of this job is to provide front line support for day-to-day mailroom activities. In this role you will:

Requirements

• High school diploma or equivalent certificate required
• Valid Tennessee state driver’s license required
• Minimum three years’ mailroom experience required
• Intermediate Microsoft Office skills
• Proficient in mathematical calculations
• FedEx Ship Manager
• Excellent written and verbal communication skills
• Customer service oriented
• Ability to collaborate and work as a member of a team
• Strong attention to detail
• Ability to work in heavily populated areas during normal work hours
• Ability to multitask
• Strong organizational skills
• Ability to direct team member activities
• Lift and move 50 pounds
• Ability to load and unload vehicles
• Exposure to inclement weather

Responsibilities

• Supervise and direction and support to mailroom team; coordinate and deliver all incoming, outgoing, intercampus mail; direct last-minute requests
• Manage and create overnight shipping accounts (EDI); work directly with our FedEx Account Manager to resolve discrepancies
• Maintain departmental post office boxes, permits, and expense records; reconcile transactions for shipping, handling, and supply
• Reconcile overnight shipping and postal service discrepancies allocated to travel centers; perform chargebacks
• Resolve shipping or postal discrepancies for campus personnel and vendors; ensure incorrect or undeliverable mail is returned or revised
• Provide assistance and recommendations to team members for postal service options, comparative costs, and delivery methods
• Perform periodic inventory reconciliation of supply items and postage
• Create shipping accounts for all corporate offices, regional managers, and travel centers; reconcile incorrect parcel shipments
• Maintain a training program for all suspicious packaging and reporting methods
• Provide pickup, delivery, and personal courier services for the executive staff; set up meeting spaces for training and special events
• Establish a point-of-contact and location for incoming and outgoing mail for all departments

Benefits

• Nation-wide Medical Plan/Dental/Vision
• 401(k) Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Weekly Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees