Supervisor, Logistics

RXO, Inc. • Gainesville, GA

1d

About The Position

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a Supervisor, Logistics at RXO, you will be responsible for overseeing operations’ personnel, analyzing data, providing recommendations, and working directly with customers to provide support and resolve issues. What your day-to-day will look like: Act as a first line of communication to ensure customer / vendor / agent communication is presented timely and efficiently and to act as a solutions manager for operations team as well as local sales force. Communicate with customers and vendors and to ensure time sensitive commitments and a high level of customer service are met Provide guidance to operations staff with respect to processes, expectations and performance metrics Mentor and lead a team; provide industry expertise, guidance and support Interview and onboard employees, conduct reviews and establish and track detailed performance goals

Requirements

• 5 years of experience in freight forwarding to include operations, customer service and management
• Cargowise experience
• Experience managing between 5-10 employees at one time
• Experience with Windows applications and Microsoft Office
• Availability to work extended hours as needed, which may include early mornings, evenings, and weekends

Nice To Haves

• Associate degree in Logistics, Transportation or Business
• Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience
• The ability to perform complex analysis of data, processes, policies, procedures and/or systems; produce unambiguous, comprehensive, and accurate interpretations
• Effective organizational and leadership skills, including using a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes, or cultures
• The ability to perform well under pressure in a fast-paced environment

Responsibilities

• Act as a first line of communication to ensure customer / vendor / agent communication is presented timely and efficiently and to act as a solutions manager for operations team as well as local sales force.
• Communicate with customers and vendors and to ensure time sensitive commitments and a high level of customer service are met
• Provide guidance to operations staff with respect to processes, expectations and performance metrics
• Mentor and lead a team; provide industry expertise, guidance and support
• Interview and onboard employees, conduct reviews and establish and track detailed performance goals

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree