Supervisor, Loan Closing

Travis Credit Union•Vacaville, CA

3d•Onsite

About The Position

Travis Credit Union’s (TCU) Mortgage Operations Management maximizes the quality of processing, underwriting and closing of residential mortgages through effective and efficient operational oversite and management. This team ensures the credit union maintains exceptional quality member service, loan production standards, and loan quality standards resulting in staff meeting and/or exceeding loan production and member service goals while supporting organizational objectives and the credit union’s member needs. Responsible for the day-to-day operations of TCU’s mortgage loan operations and assigned staff while developing and maintaining professional relationships with vendors and outsource partners. Leads, trains, evaluates, coaches, professionally develops and motivates staff to meet and/or exceed loan production and member service goals in support of organization objectives and member needs. Sets and monitors performance goals. Promotes a work environment that encourages involvement, initiative and teamwork. Builds career development paths for assigned staff. Works with management in setting goals and effectively measuring team performance. Ensures quality member service, loan production standards, and loan quality standards are maintained at all times. Responsible for improvements to department processes and procedures as needed. Responsible for the oversight and management of the processing and underwriting pipeline; responsible for member service and loan quality issue resolution. Engages with cross-functional collaboration to ensure priorities are met while managing pipeline production. Ensures real estate projects are completed within required timeframes. Directs the development and implementation of training courses and oversees curriculum so it remains current and meets the ongoing needs of the operations staff. Maintains current working knowledge of all loan products, procedures, systems, regulations, etc. to ensure compliance with TCU policies as well as regulatory agency requirements. Stays current in industry trends and best practices. Manages the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing. Responsible for department annual budgets and operational efficiencies. Not all functions/tasks are listed above; however those listed are considered essential.

Requirements

Sound understanding of Financial Industry products and services.
Thorough knowledge of Conventional, FHA, VA, and Home Equity loan processing and underwriting as well as all technical aspects of residential lending.
Experience with mortgage loan software programs.
Proven ability to recognize customer needs, match them to loan programs and product requirements, and meet Service Level Agreement objectives.
Proven success in managing teams, inclusive of employee evaluations and development, including interviews and culture compatibility.
Successful in ensuring staff are trained on Conventional, First and Second loan originations plus Fannie Mae, FHA & VA policies, procedures and guidelines, and that respective underwriting designations are successfully obtained.
Proven success in setting & monitoring effective performance goals for both employees and department.
Ability to work independently and motivate staff to achieve goals.
Ability to successfully tailor communications according to the audience.
Effective, professional verbal and written communication skills. Including the ability to prepare and effectively facilitate presentations.
Ability to interact with diverse groups of people including business community members, potential borrowers and referral agents in a professional and diplomatic manner.
Thrives in a fast-paced work environment.
Reports directly to assigned department management.
Bachelor’s degree or equivalent related experience.
Minimum of 3 years in mortgage or financial services or related role.
Minimum 1 year supervisory/lead experience.
Understands the requirements of the Bank Secrecy Act and ensures compliance through monitoring and reporting of member activity as appropriate.

Responsibilities

Responsible for the day-to-day operations of TCU’s mortgage loan operations and assigned staff while developing and maintaining professional relationships with vendors and outsource partners.
Leads, trains, evaluates, coaches, professionally develops and motivates staff to meet and/or exceed loan production and member service goals in support of organization objectives and member needs.
Sets and monitors performance goals.
Promotes a work environment that encourages involvement, initiative and teamwork.
Builds career development paths for assigned staff.
Works with management in setting goals and effectively measuring team performance.
Ensures quality member service, loan production standards, and loan quality standards are maintained at all times.
Responsible for improvements to department processes and procedures as needed.
Responsible for the oversight and management of the processing and underwriting pipeline; responsible for member service and loan quality issue resolution.
Engages with cross-functional collaboration to ensure priorities are met while managing pipeline production.
Ensures real estate projects are completed within required timeframes.
Directs the development and implementation of training courses and oversees curriculum so it remains current and meets the ongoing needs of the operations staff.
Maintains current working knowledge of all loan products, procedures, systems, regulations, etc. to ensure compliance with TCU policies as well as regulatory agency requirements.
Stays current in industry trends and best practices.
Manages the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing.
Responsible for department annual budgets and operational efficiencies.