Supervisor Lit

Snoqualmie Casino & Hotel • Snoqualmie, WA

1h • $64,328 - $70,760 • Onsite

About The Position

The Lit Supervisor is responsible for overseeing the daily operations of the cigar lounge area, ensuring professional and courteous service to guests, and providing in-depth information about cigars and related accessories. This role involves supervising and mentoring Team Members, managing inventory, and maintaining high standards of guest service and product knowledge.

Requirements

• Two (2) years of experience in Food & Beverage or Bar operations, preferably within a cigar lounge or similar environment.
• One (1) year of experience leading others in a supervisory or lead role preferred.
• Communication & Interpersonal Skills: Excellent verbal and written communication abilities, effective in interacting with guests, Team Members, and management to ensure cohesive operations and superior guest experiences.
• Advanced Cigar Expertise: Possesses in-depth knowledge of cigar varieties, production processes, and storage techniques, enabling effective guidance and recommendations to enhance guest experiences and optimize product offerings.
• Beverage Knowledge: Demonstrates a comprehensive understanding of spirits, wine, and beer, enabling informed recommendations and enhancing guest satisfaction.
• Customer Service Excellence: Dedicated to providing outstanding customer service, with the ability to handle inquiries and complaints with professionalism and tact.
• Organizational & Time Management: Skilled in managing multiple tasks simultaneously, ensuring efficient operations and timely completion of responsibilities.
• Training & Development: Experienced in training and developing Team Members to enhance skills and improve service delivery.
• Adaptability & Flexibility: Capable of adapting to changing situations and flexible in scheduling to meet the demands of the business.
• Financial Acumen: Competent in managing financial aspects such as cash handling and reconciliation, ensuring accuracy and accountability.

Nice To Haves

• One (1) year of experience leading others in a supervisory or lead role preferred.

Responsibilities

• Supervision & Mentoring: Oversee the supervision, mentoring, and training of Team Members, including bar staff, to ensure effective communication and operational excellence. Conduct regular performance evaluations and provide constructive feedback aimed at enhancing team performance and service quality.
• Guest Assistance: Deliver exceptional guest service by assisting with inquiries and purchases both in person and via phone. Proactively resolve guest issues and complaints with professionalism and efficiency, ensuring a positive guest experience at both the bar and throughout the lounge.
• Cash Handling & Documentation: Manage cash handling procedures for both the lounge and bar areas, including processing various payment methods such as cash, charge cards, checks, gift certificates, and comp slips. Ensure daily paperwork accuracy, including deposits, variances, and shift reports, to maintain financial integrity.
• Inventory Management: Maintain and organize the humidor, point-of-sale area, and bar to ensure aesthetic appeal and functionality. Maximize inventory levels, rotate stock regularly to preserve product quality and freshness, and manage bar supplies effectively.
• Cigar Knowledge & Service: Develop and maintain a comprehensive knowledge of cigar products, service techniques, and the cigar lounge environment. Share expertise with guests and Team Members to enhance the overall guest experience and promote product understanding.
• Bar Supervision: Oversee bar operations, ensuring compliance with health, safety, and alcohol service regulations. Conduct regular training sessions to enhance beverage knowledge and customer service skills among bar staff and coordinate bar service for special events within the lounge.
• Additional Responsibilities: Provide basic beverage service as needed and perform other duties as assigned to support the efficient operation of the cigar lounge and bar areas.

Benefits

• Competitive Pay: Starting salary range of $64,328 - $70,760/annually, depending on experience, with opportunities for annual performance-based increases. The role offers a potential career earning trajectory reaching up to $92,632 over time.
• Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed