Supervisor, Learning Content & Design (King Of Prussia, PA, US, 19406)
About The Position
This position is an active supervisor leading a team of Technical Writers and Instructional Designers in creating, developing, and maintaining training content and documentation across the CES organization and supporting departments. The supervisor ensures the design and development of effective learning materials that address employee skill gaps and align with business strategic initiatives. This role collaborates with CES Management and supporting departments to support career development through targeted content creation and instructional design excellence.
Requirements
- Demonstrated team leadership and supervisory skills essential.
- Proven project management skills to manage multiple content development timelines effectively.
- Excellent communication and collaboration skills to work with cross-functional teams and subject matter experts.
- Advanced proficiency with authoring tools (e.g., Articulate Storyline, Rise, Captivate), LMS platforms, and multimedia development software.
- Strong editing and proofreading skills with keen attention to detail.
- BA/BS in Instructional Design, Technical Writing, Learning & Development, or related field or equivalent experience preferred.
- Minimum 3+ years of progressive experience in instructional design and/or technical writing with at least 2 years of supervisory or lead experience.
Nice To Haves
- Professional certification in instructional design or technical writing a plus (e.g., ATD, CPTD, CPLP).
- Propane industry business knowledge preferred.
- AmeriGas system knowledge: CRM, SAP, SuccessFactors, Ancile, Poppulo, etc.
- Expertise in various instructional design methodologies (e.g., ADDIE, SAM, Bloom's Taxonomy).
Responsibilities
- Design and develop comprehensive training materials, including e-learning modules, job aids, policies and procedures, and blended learning content, to address identified needs for the Customer Engagement Centers (CES) departments.
- Manage the content development pipeline, prioritizing requests and ensuring timely delivery of high-quality training materials.
- Supervise, coach, and develop Technical Writers and Instructional Designers. Conduct performance evaluations and identify development opportunities for team members.
- Establish and maintain quality standards for all training materials, reviewing content for consistency, accuracy, comprehensibility, and relevance.
- Collaborate with subject matter experts, department managers, and the Training/Facilitation team to ensure content meets organizational needs and learner requirements.
Benefits
- The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees.
- Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage.
- Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Merchant Wholesalers, Nondurable Goods
Number of Employees
5,001-10,000 employees
