Supervisor, Laboratory Services

CooperCompanies•Tucson, AZ

1d•Onsite

About The Position

CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at www.coopersurgical.com. Job Summary: Process once in a lifetime cord blood and cord tissue samples that are received at CBR Tucson, ensuring that the samples are treated with the highest regard for quality and efficiency. Offer guidance and direction to the Processing staff. Act as a liaison between Technicians and Management.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
Leadership Experience: Experience in guiding or mentoring junior staff. Experience in leading cross-departmental team projects and/or special duties.
Demonstrate ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Demonstrate ability to write routine reports and correspondence.
Demonstrate ability to speak effectively before groups of employees in the organization.
Use grammar, vocabulary and style to communicate logically.
Demonstrates social capability - interacts confidently and reads the situation. Empathetic and can evaluate likely reactions. Avoids engaging in unprofessional conversation.
Demonstrate ability to deal with conflict in a productive and professional manner. Contributes to a positive environment.
Demonstrate ability to be collaborative and is able to communicate effectively with other supervisors, managers, and other departments.
Communicate effectively with other departments regarding sample process flow issues, system issues, safety issues, or general information.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Attention to Detail: Ability to “zoom in” to detail quickly and accurately. Checks information while picking up inconsistencies and mistakes. Participates and sees individual tasks through to completion.
Language/Communication Skills: Demonstrate ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Demonstrate ability to write routine reports and correspondence.
Demonstrate ability to speak effectively before groups of employees in the organization.
Use grammar, vocabulary and style to communicate logically.
Demonstrates social capability - interacts confidently and reads the situation. Empathetic and can evaluate likely reactions. Avoids engaging in unprofessional conversation.
Demonstrate ability to deal with conflict in a productive and professional manner. Contributes to a positive environment.
Demonstrate ability to be collaborative and is able to communicate effectively with other supervisors, managers, and other departments.
Communicate effectively with other departments regarding sample process flow issues, system issues, safety issues, or general information.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Attention to Detail: Ability to “zoom in” to detail quickly and accurately. Checks information while picking up inconsistencies and mistakes. Participates and sees individual tasks through to completion.
Bachelor’s or Associate degree in a Laboratory Science or MLT/CLT; and/or two years of experience working at CBR with one year experience as a processing technician; and/or one year experience working at CBR with six months leadership experience as a Technician III; and/or equivalent combination of education/experience.

Responsibilities

Supervise the activities of processing staff by directing workflow and appraising/disciplining performance as appropriate.
Discuss/explain operational and procedural changes to Processing staff.
Delegate responsibility and guide co-workers in a professional manner.
Perform repetitive tasks while maintaining attention to detail.
Process cord blood and cord tissue samples at all workstations trained and certified to maintain a flexible production workforce.
Independently perform assigned duties in compliance with internal policies, processes, and Standard Operating Procedures (SOPs) as well as external regulations as determined by regulatory agencies.
Make independent decisions regarding sample non-conformities in accordance with SOPs and regulatory requirements.
Responsible for maintaining the quality system.
Troubleshoot problems and help to develop improved procedures.
Account for all samples processed and matrix deviations while functioning as Point Supervisor.
Generate service tickets, nonconformance report (NCR) and deviations (DEVs) to document and correct/prevent processing issues.
Perform root cause analysis and develop corrective actions for deviations and non-conformities noted within the Processing department.
Audit, verify, and maintain accurate records for each sample.
Maintain donor, client, and employee confidentiality.
Perform the final review of processing records prior to document archival.
Initiate and/or review document change orders.
Review personnel training records to ensure that staff is current.
Coordinate and/or facilitate the training, certification and competency assessment of staff.
Remain current in all training.
Conduct direct report meetings and perform employee performance reviews.
Facilitate or assist in the interview, selection process and onboarding of new employees.
Provide tours of department (i.e. vendors, audits, shadows)
Maintain Production Schedule including time-off requests as dictated by coverage requirements.
Review and approve timecards for direct reports and other staff as required by management.
Perform general lab cleaning and maintenance.
Understand Job Hazard Analysis concerns at each workstation.
Communicate safety issues, deviation from procedures, and abnormalities to responsible parties (Management, IT, Safety Representative, etc.).
As business needs dictate, works extended hours to complete daily department goals or tasks to include mandatory overtime.

Benefits

As an employee of CooperSurgical, you'll receive an outstanding total compensation plan.
As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits.

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