Supervisor - Keno

Plaza Hotel & Casino•Las Vegas, NV

3d•Onsite

About The Position

POSITION SUMMARY: Responsible for overseeing the day-to-day operations of the keno shift personnel. Verifies and approves winning tickets for payouts. The keno shift supervisor handles guest disputes and assists the keno manager in other assigned duties. POSITION RESPONSIBILITIES/DUTIES: Maintains efficient Keno game operation under the direction of the Keno Manager and within the goals and established policies of the casino, while complying with the State regulations Ensures all procedures and guidelines for the games are followed Attends to any guest disputes Ensures that all guests’ needs are met Enforces rules and regulations of the keno game and casino Maintains guest and associate security and relations Ensures that all keno personnel maintain a high level of guest service Finds ways to make good use of their own and their associates' strengths and talents Acts as a mentor for their peers and considers the success of the associates as their own success Takes personal responsibility for their performance, knows how they are performing, and constantly strives to improve Demonstrates enthusiasm, courtesy, responsiveness, and professionalism in our daily work. Must be able to work nights, weekends, holidays, and/or as gaming operational needs may change Models for the team, a strong work ethic, and is visible, available, and present for the guest and their team Be presentable and approachable by maintaining a professional image Develops strategy in support of the company’s mission and core objectives Develops teamwork and effective communication between all keno personnel Advises and briefs the Keno Manager on day-to-day operation Writes and pays tickets This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

Must be at least 21 years of age.
High school diploma or GED Certification
Ability to perform basic math functions.
Ability to deal effectively with the public and casino staff.
Ability to receive and count large amounts of money.
Ability to work under limited supervision
Knowledge of computer skills
Ability to read and write.
Ability to speak clearly and accurately in public.
Ability to work under pressure.
6 months of Keno writer experience.
Gaming License

Nice To Haves

Previous experience working in a similar resort setting.
Knowledge of Keno operations highly desirable.

Responsibilities

Maintains efficient Keno game operation under the direction of the Keno Manager and within the goals and established policies of the casino, while complying with the State regulations
Ensures all procedures and guidelines for the games are followed
Attends to any guest disputes
Ensures that all guests’ needs are met
Enforces rules and regulations of the keno game and casino
Maintains guest and associate security and relations
Ensures that all keno personnel maintain a high level of guest service
Finds ways to make good use of their own and their associates' strengths and talents
Acts as a mentor for their peers and considers the success of the associates as their own success
Takes personal responsibility for their performance, knows how they are performing, and constantly strives to improve
Demonstrates enthusiasm, courtesy, responsiveness, and professionalism in our daily work.
Must be able to work nights, weekends, holidays, and/or as gaming operational needs may change
Models for the team, a strong work ethic, and is visible, available, and present for the guest and their team
Be presentable and approachable by maintaining a professional image
Develops strategy in support of the company’s mission and core objectives
Develops teamwork and effective communication between all keno personnel
Advises and briefs the Keno Manager on day-to-day operation
Writes and pays tickets