Supervisor IT - Operational Reporting

Cleveland Clinic

1d • Remote

About The Position

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. As a Supervisor IT, you will oversee a team responsible for operational reporting as well as the development, definition, and maintenance of information systems, while maintaining hands-on oversight of key technology processes and tools. In this role, you will supervise the department’s technical and administrative functions, serve as a technical resource for team members, and collaborate across the organization to support enterprise goals. You will also ensure the implementation of initiatives aligned with both clinical and non-clinical operational needs. A caregiver in this position works remotely from 8:00 a.m. – 5:00 p.m and in the states of Ohio, Florida or Nevada.

Requirements

• Bachelor's Degree Additional progressively responsible work experience in IT or related field/industry may offset degree requirement.
• Four to six years of strong technical knowledge of common network, server and/or PC operating systems
• Extensive application support experience with core enterprise/divisional clinical and/or business applications
• Strong communication, interpersonal and project management skills
• Understanding of human resource management principles, practices and procedures

Nice To Haves

• Advanced knowledge of project management practices
• Technical certifications in Customer Relationship Management, Computer Maintenance, Project Management, Information Security, Networking, Systems Engineering, Telecommunications and/or application support domains
• Experience in IT infrastructure planning and development
• Strong Epic reporting expertise, including the ability to write Clarity reports and work with Epic data sets
• Skilled in SQL (including Microsoft SQL Server and Oracle SQL Developer), Clarity data sets, Tableau (dashboard creation) and SAS Enterprise Guide
• Epic Certification: can be obtained after hire
• Knowledge of Clarity report writing
• Experience in the Revenue Cycle

Responsibilities

• Supervise a team of IT professionals and oversee the technical and administrative functions of the IT Department.
• Maintain hands-on responsibility for technology processes, tools and system performance.
• Serve as a technical resource and mentor to team members, fostering professional growth and collaboration.
• Develop and maintain effective, high-performing teams through coaching, performance reviews and engagement initiatives.
• Maintain appropriate staffing levels, approve and schedule paid time off and leave requests and ensure workload balance.
• Collaborate across departments to achieve organizational goals and implement initiatives that support both clinical and non-clinical units.
• Assist the Director or Manager in operational and strategic planning for the IT Department, including fostering innovation, planning projects and allocating resources.
• Benchmark, analyze and report on IT infrastructure and systems, making recommendations for improvement and growth.
• Supervise the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software and peripherals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees