Supervisor IT - Help Center

Williams•Tulsa, OK

2d•Hybrid

About The Position

Williams is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information or any other basis protected under applicable discrimination law. Do something that means something at Williams. This isn’t just a job - it’s an opportunity to explore and discover your passion with coworkers who become friends and mentors who push you to be your best self in and out of the office. At Williams, we make clean energy happen. And you can too, so bring your energy to ours! The IT Supervisor is responsible for supervising the review, design, development, implementation and support of technology solutions, while providing a visible leadership presence. This role will lead a diverse team of skilled professionals to develop IT solutions. The ability to communicate clearly and effectively with multiple teams inside and out of IT is key to success. We appreciate a new perspective on solutions for our ever-evolving IT needs. Your work will challenge you, and with our Core Values to guide you, you’ll quickly learn and grow with us.

Requirements

Bachelor's degree in a related field and a minimum of five (5) years’ of related experience
Demonstrates excellent organizational/interpersonal skills and safety as the utmost priority
Proficiency in Microsoft Office Applications and PC skills

Responsibilities

Leads the creation of a first-class Help Center using data-driven metrics while fostering team engagement and accountability
Optimizes Help Center operations by creating and maintaining schedules aligned with business priorities, peak call volumes, and service-level commitments for seamless support delivery
Supervises application software development services or technical support
Ensures that system improvements are implemented in a timely and accurate manner; resolves or facilitates resolution of issues
Reviews, designs, develops, implements and supports technology solutions
Provides input to policy level direction regarding standards and budget constraints; assists with budgeting, forecasting and conducts routine operating cost analysis
Develops and communicates project estimates, plans, and status
Engages with business partners to establish the feasibility of IT solutions for newly identified business needs
Coordinates workforce planning and career development for employees
Other duties as assigned

Benefits

Competitive compensation
Annual incentive program
Hybrid work model - one work from home day each week for most office-based roles
Flexible work schedule for most field-based roles
401(k) with company matching contribution and a fixed annual company contribution
Comprehensive medical, dental, and vision benefits
Generous company-paid life insurance and disability benefits
A consumer-driven health plan option with the potential for a generous company contribution to a Health Savings Account
Healthcare and Dependent Care Flexible Spending Accounts
Paid time off, including floating and company holidays
Wellness Program with annual rewards
Employee stock purchase plan
Robust employee learning and development
High internal mobility (we promote from within)
Parental leave (we provide up to 6 weeks for each parent)
Fertility coverage and adoption benefits
Domestic partner benefits
Educational reimbursement
Non-profit donation matching contributions and time off to volunteer
Employee resource groups
Employee assistance programs
Technology to make our work more productive and collaborative
Regular employee engagement surveys and feedback processes