Supervisor, Investment

Starcom Worldwide•New York, NY

3d•Hybrid

About The Position

The Digital Investment Supervisor is responsible for supporting day-to-day investment operations for Digital Media across client teams. The Supervisor will work on a variety of accounts and will learn digital systems, data needs, media buy the structure and how to implement process improvements. The ability to problem-solve and work well with various internal and external teams is a critical aspect of this role. This role provides the opportunity to work on cross-agency projects that drive business goals (both for Starcom and our clients) and increase efficiency across the agency.

Requirements

Bachelor's degree in marketing, advertising, communications, consumer insights or equivalent and 3+ years of related experience
Ability to work independently and collaboratively with diverse groups
Excellent verbal and written communication skills
Technical proficiency in Microsoft Office Suite with a heavy focus on Excel
Knowledge of agency billing process (client-side and/or vendor-side)
Knowledge of digital planning and buying process with an understanding of various vendors, different cost methods, various reporting, and delivery validation
Strong quantitative skills, including analytical abilities and math proficiency
Willingness to learn and create solutions that challenge the status quo
Exceptional critical thinking and problem-solving abilities with the ability to think unconventionally in proposing solutions
A proven ability to multi-task and manage multiple projects effectively and work well under pressure to deliver high-quality work within tight deadlines
Strong attention to detail
Proven experience in effectively coaching and developing others

Responsibilities

Implement processes to improve the work required for digital buying, client billing, and digital reconciliation
Develop processes to ensure data integrity and implement across the agency
Develop a strong understanding of the systems used such as Mediaocean-Prisma digital buying tool, Ad Servers/Verification, DSPs, Social Platforms, DMPs, and internal proprietary tools
Serve as escalation point for teams to help troubleshoot operational issues
Provide ideas and solutions for pain points/problems in processes; work alongside internal and external teams to develop best practices, enhancements, and tools to improve Determine and activate how to deliver necessary data to teams for various reporting purposes
Ensure proper digital contracts and terms are in place with vendors, evaluate IO notes requested by vendors
Share best practices and learn from other teams in Publicis to ensure consistency and best work product across The Groupe
Build and maintain strong relationships across multiple internal teams and leadership
Maintain relationships with vendors to ensure trust and confidence with our buying partners
Manage vendor-side billing and maintain close oversight of open items clearing
Cultivate a team-focused mentality across the larger Investment Operations team
Responsible for the management, development, and mentorship of Associates/Sr. Associates