Supervisor International Coordinator of Care, Int'l. Coordination of Care, FT, 08:30A-5P
About The Position
Supervises the day-to-day operations and staff, who work a variety of shifts and schedules to cover department 24/7 throughout the year. Monitors and evaluates CRM and Contact Center Management systems metrics to ensure optimal productivity and service outcomes for Baptist Health International. Addresses all issues and generating data/reports that focus on achieving optimal international patient satisfaction, increase international patient volume and retention while ensuring departmental data integrity and financial viability. Works effectively with other BHSF departments, physicians, insurance companies and/or other external clients and uses various telecommunication system technologies which enhance overall business operations. Estimated salary range for this position is $55137.29 - $71678.48 / year depending on experience.
Requirements
- Bachelors.
- Leadership experience supervising teams at a professional level.
- Excellent organizational and time management skills.
- Experience in hospital patient services advocacy and complaint resolution, working with physicians, patient services, and health insurance companies.
- Thorough knowledge of medical terminology and exceptional skills in building effective client relationship, maintaining high levels of customer satisfaction, attention to detail, and strong business acumen.
- Bilingual, fluent in both English and Spanish with excellent oral and written communication skills.
- Strong ability to effectively lead and coach employees as well as communicate statistical, analytical, technical, and productivity concepts to executive team.
- Knowledge of Healthcare regulatory guidelines to include HIPAA, AHCA and Sarbanes-Oxley.
- Experience in CRM and Contact Center Management System.
- Knowledge of departmental budgetary process and ability to support departmental financial goals.
- Ability to work on-call 24/7 to support staff with complex cases or events as well as cover shifts when needed.
- Demonstrated knowledge with Microsoft Office (Excel, Word, PowerPoint, SharePoint and Outlook).
- Prior experience with other internal BHSF systems used a plus.
- Minimum Required Experience: 5 Years
Nice To Haves
- Masters Preferred.
- Prior experience with other internal BHSF systems used a plus.
Responsibilities
- Supervises the day-to-day operations and staff, who work a variety of shifts and schedules to cover department 24/7 throughout the year.
- Monitors and evaluates CRM and Contact Center Management systems metrics to ensure optimal productivity and service outcomes for Baptist Health International.
- Addresses all issues and generating data/reports that focus on achieving optimal international patient satisfaction, increase international patient volume and retention while ensuring departmental data integrity and financial viability.
- Works effectively with other BHSF departments, physicians, insurance companies and/or other external clients and uses various telecommunication system technologies which enhance overall business operations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
