Supervisor, Insurance/Billing (46816)

CHARLOTTE EYE EAR NOSE AND THROAT ASSOCIATES PA•Huntersville, NC

14d•Hybrid

About The Position

CEENTA is the premier eye, ear, nose, and throat group in the Carolinas, committed to exceptional patient care, operational excellence, and a collaborative team environment. We are seeking a highly skilled Insurance Supervisor to lead our Insurance Specialists, ensure accurate and timely claims processing, and support the overall success of our Revenue Cycle Management department.

Requirements

High school diploma or GED required
3–4 years of medical billing experience required.
Strong communication, time management, and organizational skills.
Knowledge of insurance rules and regulations.
Proficiency with software systems, practice management platforms, and insurance portals.

Nice To Haves

One-year certificate from a college or technical school, or 2–3 years related experience highly preferred or equivalent.
Epic PB certification preferred or obtained within 1 year.

Responsibilities

Supervise and support Insurance Specialists to ensure timely and accurate billing and collections.
Oversee submission and acceptance of claims to all payers.
Monitor assigned workqueues (WQs), identify recurring issues, and ensure resolution.
Review billing processes for accuracy, compliance, and timeliness.
Ensure professional communication with patients and third‑party payers.
Serve as a resource to staff by answering questions, providing training, and assisting with escalations.
Work closely with the Epic PB team to resolve clearinghouse and EDI-related issues.
Manage underpayment workqueues and appeals.
Communicate billing concerns and payer policy updates to leadership.
Approve patient statement files, employee discounts, and insurance-related workflows.
Train and educate CEENTA teams on accurate billing processes.
Monitor team productivity, review insurance claims, troubleshoot billing issues, communicate with insurance carriers, review correspondence, support staff development, and escalate payer concerns as needed.