Supervisor - Information Technology (DSV - Civil Service)

City of Dallas • Dallas, TX

7d

About The Position

This is the highest level of supervision and may on occasion have some managerial responsibilities however, the primary duty remains to supervise Non-Exempt and/or Exempt positions in a medium or large operational unit. There may be several functional areas that are complex and have a substantial impact on overall operations. This level supervises employees in complex administrative, journey trade, highly complex technical and/or professional employees that provide services or products to persons inside or outside the organization.

The Supervisor-Information Technology supervises, oversees, and facilitates the telecommunications, security, data configuration, radio network, and other information technology activities for the department. Provides direction and leadership for personnel performing various activities for the department.

Requirements

• Knowledge of technology trends in order to support current and future enterprise opportunities.
• Knowledge of current and emerging technologies.
• Knowledge of audio, video, and other production methods for communications activities.
• Thorough knowledge of applications or operating systems software planning, development, maintenance, industry and department standards, methodologies, programming languages, and techniques.
• Thorough knowledge of the bidding and procurement process used by the City for high tech acquisitions.
• Ability to evaluate contract compliance for systems software contracts.
• Ability to supervise, direct, and train technical and administrative staff.
• Communicating effectively verbally and in writing.
• Establishing and maintaining effective working relationships.
• EDUCATION: Bachelor's degree in an in Social Science, Computer Science, or Business field.
• EXPERIENCE: Six (6) years of experience providing IT management and administration for major software systems within a municipal, county, state, or federal regulatory agency which includes the following areas: Managing Technology Inventory Identifying technology needs and issues, researching and evaluating technology and applications Completing audit of multiple items, such as cellphone & cisco phone
• OTHER REQUIREMENT(S): No FELONY or Class A misdemeanor convictions. No Class B misdemeanor conviction within the last ten (10) years. No family violence convictions Cannot currently be on deferred adjudication for any felony, class A misdemeanor or class B misdemeanor charge Must pass an intensive background investigation and drug test. Must obtain Criminal Justice Information Services (CJIS) certification within probationary period.

Nice To Haves

• Knowledge of Cisco ECC (Enterprise Contact Center) with Call Center and IVR (Interactive Voice Response) operations.
• Support the relationships with all departments that use these types of systems.
• Must have knowledge of Telephony and Mobility operations.
• Ability to develop workflows and standard documentation in support of the environments that are services to the city departments.
• Leadership skills to work independently with other ITS teams.

Responsibilities

• Supervises, plans, coordinates, assigns and evaluates work and the use of equipment , facilities, and materials for use in various communications information technology and related configuration activities; directs and coordinates work through subordinate staff; coaches and gives technical direction as needed.
• Supervises all audio and video activities for the City and its department; monitors and manages the equipment, data configuration, security, and service delivery of all information technology platforms; determines goals and objectives needing emphasis; directs and coordinates work through leaders or team chiefs; and provides coaching or technical direction as needed.
• Adjusts work priorities, projects schedules, resources, and work plans as required; estimates staff needs and assigns work to meet completion dates; ensures materials and supplies are available.
• Troubleshoots, reviews, and oversees the daily operation of all video production and other technical issues related to all forms of broadcasting for the City; addresses technical issues and schedules, recommends, designs, installs, and maintains master control over equipment and operations.
• Coaches, advises, counsels and instructs employees; identifies all training needs for employees; conducts, leads, and participates in various training and professional development for technical staff; ensures all activities related to information technology are completed in a professional and exceptional manner; addresses performance deficiencies and makes adjustments as needed.
• Interviews, evaluates, and makes selection on candidates for filling positions; recommends terminations and may authorizes overtime.
• Identifies and resolves serious complaints or simple grievances from employees; refers serious grievances to higher level managers; makes disciplinary actions or recommends serious disciplinary actions to managers.
• Develops, implements, and supervises the application of new policies, procedures, and standards; determines and implements methods to improve production or effectiveness.
• Performs any and all other work as needed or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees