Supervisor - Informatics & Electronic Health Records

NORTH RANGE BEHAVIORAL HEALTH•Greeley, CO

2d•$63,000 - $94,553

About The Position

If you’re passionate about using technology to make a real difference in people’s lives, this role offers a unique opportunity to do exactly that. At North Range Behavioral Health, the EHR Supervisor is more than a technical leader, you’re a mission partner, helping ensure the systems behind our care empower clinicians, support staff, and ultimately improve access to quality behavioral health services for our communities. In this role, you will lead the strategy, implementation, and ongoing enhancement of our EHR and electronic practice management systems, shaping how technology supports care delivery every day. You’ll bring your expertise in system administration, workflow design, testing, and data integrity to create solutions that are intuitive, reliable, and aligned with the real needs of a dynamic behavioral health agency. Working closely with clinical and operational partners, you’ll translate complex workflows into efficient, sustainable system configurations and drive both quality care and operational excellence. You will also play a key leadership role, guiding, monitoring, and developing a collaborative EHR team. From setting priorities and delegating work to onboarding new team members and providing ongoing coaching and feedback, you’ll help build a team that feels supported, confident, and empowered. By leading EHR and patient portal training, championing best practices, and thoughtfully escalating complex issues when needed, you’ll foster strong adoption, continuous improvement, and trust across the organization. This position is ideal for a proactive, people-centered leader who enjoys problem-solving, collaboration, and seeing the direct impact of their work. If you are energized by improving systems, supporting teams, and advancing the mission of North Range Behavioral Health, you’ll find purpose, and room to grow.

Requirements

Have a Bachelor’s degree from an accredited college or university in Business, Finance, Healthcare, Computer Science or a related field, or an equivalent combination of education and experience (8 years’ experience).
Have 5 years related experience (i.e. healthcare business operations and/or direct service working extensively with EMR systems)
Have prior experience serving as a team lead, trainer, or supervisor (or equivalent experience providing day-to-day guidance, work prioritization, and support to peers.)
Can pass a background check including FBI and CBI Fingerprinting, Drug and TB testing.

Nice To Haves

Have experience coaching, mentoring, or training others, including facilitation of end-user education and development of standard work/procedures.
Have experience in basic supervisory practices, including coaching and feedback, conflict resolution, and workload management.
Can provide day-to-day leadership by setting priorities, delegating work, monitoring progress, and addressing barriers; and escalating sensitive issues appropriately.
Can coach and support team member development through training, knowledge sharing, and timely feedback while modeling professionalism and customer service.

Responsibilities

Bridge technology and operations by serving as a key liaison between Billing, EHR, and other departments. To ensure systems support accurate, efficient behavioral health services.
Lead EHR design and optimization, defining functional aesthetic standards, system specifications, and enhancements that align with organizational goals and user needs.
Serve as an application subject matter expert, supporting core EHR functionality, integrated applications, system administration, and vendor trouble shooting.
Drive operational improvement by analyzing data, resolving system and workflow issues, and identifying best practices that increase value for staff, providers, and patients.
Support data integrity and compliance through reporting, validation, quality control, required state submissions, and accurate system configuration and documentation.
Champion education and adoption by developing and delivering EHR and patient portal training materials and ensuring staff are confident and supported in system use.
Supervise and develop the EHR team, providing daily guidance, work prioritization, coaching, onboarding, cross-training, and performance feedback.
Coordinate projects and enhancements, including system testing, updates, configuration changes, work plans, and communication of impacts to stakeholders.
Ensure responsive support services by overseeing HelpDesk ticket assignments, assisting end users, and escalating complex or sensitive issues as needed.
Represent North Range Behavioral Health externally by participating in vendor user groups, collaborative forums, and statewide behavioral health system communities.
Contribute flexibly and collaboratively to evolving priorities and additional duties in support of North Range Behavioral Health’s mission and operational success.