Supervisor in Training
About The Position
The Supervisor in Training position is designed to develop future leaders within the Consumer Support Services industry. This role focuses on equipping candidates with the necessary skills and knowledge to effectively manage teams and enhance customer satisfaction. The primary end result is to ensure that all team members are performing at their best while delivering exceptional service to clients. Through hands-on training and mentorship, the Supervisor in Training will learn to implement best practices and drive operational excellence. Ultimately, this position aims to prepare individuals for a successful transition into a supervisory role, fostering both personal and professional growth.
Requirements
- High school diploma or equivalent.
- Previous experience in a customer service role.
- Strong communication and interpersonal abilities
- Problem-solving skills
- Time management skills
- Able to adjust shifts according to factory needs (3RD/1ST/2ND)
Nice To Haves
- Associate's or Bachelor's degree in Business Administration or a related field.
- Experience in a supervisory or leadership role, even in a volunteer capacity.
- Leadership
- Coaching
Responsibilities
- Assist in overseeing daily operations of the customer support team to ensure high-quality service delivery.
- Participate in training sessions to learn effective team management and conflict resolution techniques.
- Monitor team performance metrics and provide feedback to team members to enhance productivity.
- Collaborate with senior supervisors to develop strategies for improving customer satisfaction and operational efficiency.
- Engage with customers to understand their needs and ensure that the team is meeting those expectations.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
