Table Games Supervisor-In-Training

Caesars Entertainment • Council Bluffs, IA

2d • Onsite

About The Position

Candidates will enter the program as a Supervisor in Training. Candidates will complete several phases designed to train them on all technical aspects of a Table Games Dealer and Supervisor. The expectation to be ready to perform the functions of a full floor Supervisor within 6 months.
At any point during training program, Casino Operations Leadership team may recommend alternate courses of action based upon performance. Performance will be measured in technical proficiency, demonstrated leadership abilities and company policies and procedures. Must complete:
Demonstrate technical proficiency in dealing and supervising all table games
Learn game protection techniques
Demonstrated abilities in our Casino Management system (player database) as well rating table games players for loyalty program
Learn department policy and procedure as well as internal controls which govern the games
Candidates must successfully complete the program or may be separated from the program or re-assigned to another department.

Requirements

• Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English.
• Excellent interpersonal skills and organizational ability.
• Must be able to navigate within Microsoft Office.
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
• Ability to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Must be able to work in a fast paced environment.
• Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
• Must be flexible with schedule, including nights, weekends, and holidays as required

Nice To Haves

• A bachelor’s degree or previous supervisory/leadership experience
• Experience working with the public in a direct customer contact position

Responsibilities

• Monitor all table games in assigned area.
• Verify and maintain all table games assets including chip count, equipment, cards, dice, etc.
• Open and close table games in assigned area verifying count as well as table fills.
• Inspect card decks prior to play.
• Monitor and track wagers and cash/cash equivalents, as well as distribution of comps/credits
• Investigate and resolve guest complaints or concerns in accordance with standard procedures.
• Performance management of team members to include performance coaching, training and development, documentation, performance appraisals, etc.
• Responsible for the overall integrity of daily operations.
• Role models regulatory, departmental and company policies and procedures.
• Presents oneself as a credit to Caesars and encourages others to do the same.
• Other duties as assigned.

Benefits

• Full-time team members are able to choose from four different medical coverage levels. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits.
• We’re investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program.
• Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs.
• Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities.
• Team members are also able to enjoy discounted meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level