Supervisor In Training

Milton CAT • Town of Clifton Park, NY

7h • $45,000 - $55,000

About The Position

Are you a strong individual contributor, interested in taking the next step in your career? If so, the Supervisor In Training position at Milton CAT may be the right move! The training position is designed to prepare you for a front-line supervisory position in our Parts or Service departments, within 18-30 months, depending on performance and position availability.
Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you’re looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential.
Pay: $45,000-$55,000/yr. (depending on education and experience)
Hours: Monday-Friday, 7am-5pm
Benefits include:
Paid Time Off + 8 company paid holidays
Medical, Dental and Vision insurance options for Employee and Family
Disability & Life Insurance Packages
Competitive Retirement Plan
Tuition Reimbursement – available to FT employees with 1 year+ of service
Employee Assistance program (EAP)
Additional supplemental offerings and discount programs
Employee Referral Program: Earn up to $1,000 for each referred person that is hired

Requirements

• Minimum of 1 year customer service experience in a retail, distribution center or manufacturing environment. Previous automotive or heavy equipment parts experience a plus.
• Highly driven, self-motivated with ambition to learn and succeed
• High school diploma or GED equivalent
• Excellent customer service skills
• Proficient in the use of a computer and related software (Word, Excel, etc.)
• Strong written and verbal communication skills
• Strong problem-solving skills
• Detail oriented with a high level of accuracy
• Ability to perform duties with a sense of urgency, exceeding customer expectations
• Excellent organizational skills
• Ability to work in a dynamic fast paced environment
• Ability to manage high volume workflow
• Existing supervisors (external applicants) with less than 3 years of experience in a supervisory capacity are also encouraged to apply--prior supervisory experience is welcome!

Nice To Haves

• Previous automotive or heavy equipment parts experience a plus.

Responsibilities

• Gain a deeper understanding of all operational aspects of the Parts and/or Service department
• Lead by example and provide performance coaching, training, and mentorship to team members
• Learn administrative procedures related to supervising (payroll, scheduling, interviewing and hiring and performance management
• Learn more about the systems, reports, metrics and data that drive our business
• Regularly shadow an experienced Supervisor or individual as key tasks and topics come up
• Assist in motivating, training, guiding, and counseling team members within assigned departments to increase productivity and accuracy
• Complete required online technology and systems training
• Complete on-the-job training in job-specific systems and applications
• Review and interpret daily, weekly, monthly and yearly reports and data
• Understand all operational aspects of the assigned department(s), including inbound/outbound freight, service options, dispatch, parts lookup, back order review, parts sales, inventory, customer service and labor planning
• Take the lead on several daily supervisory tasks, continuing to periodically shadow more experienced Supervisors or individuals on advanced issues or topics
• Directly supervise 1-5 employees, including: coaching, training, performance management, time-keeping and payroll processing, scheduling and interviewing
• Receive both formal and on-the-job training in more advanced subjects such as Interviewing Skills, Effective Communication, Performance Management and Progressive Discipline
• Effectively leverage systems and available data to manage daily operations and respond to business challenges; making recommendations and adjustments as needed
• Participate in department projects or continuous improvement goals. Partner with other employees across the organization on projects and initiatives related to Parts or Service

Benefits

• Paid Time Off + 8 company paid holidays
• Medical, Dental and Vision insurance options for Employee and Family
• Disability & Life Insurance Packages
• Competitive Retirement Plan
• Tuition Reimbursement – available to FT employees with 1 year+ of service
• Employee Assistance program (EAP)
• Additional supplemental offerings and discount programs
• Employee Referral Program: Earn up to $1,000 for each referred person that is hired

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees