OhioRISE CME Care Coordinator Supervisor I

THE VILLAGE NETWORK • Columbus, OH

3d

About The Position

Applying the principles of Systems of Care, the Supervisor of OhioRise Care Coordination is responsible for developing and overseeing a team of Care Coordinators who ensure and cultivate flexible, family-focused, community-based responsive services based on the High-Fidelity Wrap Around Model of care coordination for Tier II Moderate clients and Tier III Intensive clients in alignment with The Village Network’s Mission, Vision and Core Values.

Requirements

• Bachelor’s degree with 5 years’ experience, or Master’s degree or higher with 1 year of experience, in children's behavioral health, child welfare, developmental disabilities, juvenile justice, or a related public sector human services or behavioral health care field, providing community-based services to children and youth, and their family or caregivers.
• May be licensed or an unlicensed practitioner
• If unlicensed with the bachelor’s degree, the experience requirement must include a minimum of 2 years of specific OhioRISE Care Coordination or high fidelity wrap experience.
• Have a background and experience in one or more of the following areas of expertise: family systems, community systems and resources, case management, child and family counseling or therapy, child protection, or child development.
• Must complete the high-fidelity wraparound training program provided by an independent validation entity recognized by ODM.
• Must successfully complete skill and competency-based training to supervise delivery of Intensive and Moderate Care Coordination (ICC/MCC).
• Be culturally competent or responsive with training and experience necessary to manage complex cases.
• Have the qualifications and experience needed to work with children and families who are experiencing SED, trauma, co-occurring behavioral health disorders and who are engaged with one or more child-serving systems (e.g., child welfare, juvenile justice, education).
• Ability to use a computer; proficiency in Word and Electronic Health Record (EHR).
• Valid Ohio Driver’s License and maintains a driving record that allows that individual to be insurable with the insurance company providing The Village Network with vehicle insurance.
• Willingness to travel for various reasons, mainly during the day but occasionally overnight.
• Ability to visit clients’ homes (may or may not be handicapped accessible).
• Excellent verbal and written communication skills; strong teamwork and organization/time management skills.
• Maintain a HIPPA compliant home office for use when given permission to work remotely

Nice To Haves

• Licensure preferred

Responsibilities

• Participates in the recruitment, interviewing and onboarding of new Care Coordinators
• Assists in the delivery of orientation training and supports learning during staff probationary period in alignment with the standards for OhioRISE.
• Supervises care coordinator teams consisting of 8 direct reports
• Provides one-on-one progress and communication meetings with individual staff members at least one time per month
• Facilitates team meetings, at last one time per month; provides both formal and informal training for direct reports that is individualized, specialized and ongoing to support professional development in their role.
• Ensures achievement of required metrics in the delivery of care coordination including but not limited to: face to face contacts and the timely completion of required documents for each OhioRISE member.
• Provides monthly utilization review for the team
• Review monthly claims and metric reports to promote team strategies to meet monthly and annual goals.
• Conducts performance evaluations and develops action plans for assigned staff for continued professional development.
• Addresses performance in alignment with TVN standard practices of recognition and progressive discipline.
• Develops, implements and evaluates corrective action plans as needed.
• Reviews and approves required forms including but not limited to CANS, care plans, safety plans, assessments, activity trackers to ensure ongoing quality with documentation and consistent delivery of care.
• Ensures adequate staff coverage and crisis coverage for clients in cases of staff absences.
• Ensures development of an appropriate aftercare plan regarding ongoing client needs
• Oversees the transition of care process
• Assures each direct report achieves caseload capacity.
• Participates in meetings facilitated by ODM, Aetna, community partners, as directed
• Upon request, attends all scheduled meetings including but not limited to: clinical escalation, fidelity reviews, MSY, PRTF, and child and family team meetings.
• Participate in required fidelity reviews as coordinated by Case Western’s Child and Adolescent Behavioral Health Center of Excellence.
• Provide data as requested for the completion of those reviews
• Complete written work that is legible, accurate, uses professional language, and meets established timelines.
• Other duties as assigned.

Benefits

• Tuition and Licensure reimbursement offered for employees looking to advanced their knowledge and skills.
• Great benefits, competitive salaries, and 232 hours (29 DAYS!) of PTO offered in the first year in addition to 6 paid holidays for fulltime employees with potential for PTO buy back for unused time.
• 12 year history of providing annual bonuses and PTO buybacks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees