Supervisor, HR Service Center (WMHS)

Waste Management, Inc. (WM)•Bannockburn, IL

About The Position

Supervise operations of a centralized function that provides HR services in a service center or shared services environment. Will maintain supervisory responsibility along a single service line that will include one of the following: Tier I People Support, Leave Administration, Talent Acquisition Administration and Onboarding, and Sales Compensation Administration. WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas to-electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Requirements

Bachelor's Degree or in lieu of degree High School Diploma or GED (accredited) and four (4) years of relevant work experience
5 years of related work experience
Must live and work in the US.

Nice To Haves

SHRM Certified Professional (SHRM-CP) SHRM Certified Professional (SHRM-CP)
Professional in Human Resources (PHR) PHR Certification

Responsibilities

Evaluates and anticipates work volume and assign/distributes work among the staff accordingly.
Serves as an escalation point for difficult cases and service complaints that cannot be resolved by a team member.
Coaches, trains and motivates staff to maximize their potential and performance.
Interprets and communicates direction and goals for department.
Sets achievable goals that are linked to the objectives of the organization.
Adheres to all internal WM policy and external laws/regulations as related to Employee Records Administration.
Assists with internal and external audit procedures and protocols.
Maintains a comprehensive understanding of the cross functional processes within the HR organization.
Oversee and direct the people services team to ensure that employee cases are handled accurately and effectively.
Participates in project teams responsible for organizational and process reengineering to improve business efficiencies and reduce cost.
Build and maintain cross functional relationships that improves collaboration and key decision making that aids in the delivery of a world class employee experience.