Supervisor, Housing Facilities Operations

Augusta University•Augusta, GA

46d

About The Position

Reporting to the Manager, Facilities Zone Operations, this position provides primary leadership, oversight, & direction to Augusta University Housing Facilities Operations staff. This position is a working-supervisor who self-performs selected repairs as well as oversees the work of a minimum of 4 technicians. The current scale of coverage encompasses two on-campus residence halls & a multi building off campus student housing complex. The Supervisor is responsible for providing timely management of routine maintenance activities & responds to critical outages & failures of equipment & systems as well as overseeing a robust Preventative Maintenance program. This position is responsible for leading & managing a maintenance workforce of skilled trade personnel assigned to the Housing Facilities Operations team & managing outside vendors. Primary responsibilities include executing preventative maintenance tasks & completing routine Work Orders to correct & repair building deficiencies & problems as required to keep AU student housing facilities at peak operational readiness. Consistently provide professional, accurate, tactful, & timely written & verbal communications to Facilities & other university staff.

Requirements

High School diploma or GED from a recognized State or Federal accredited organization or technical school diploma from an accredited college or university with a minimum of five (5) years of experience in a maintenance program organization with two (2) years in a supervisory role
Valid driver's license.
ABILITIES
Must be forward-thinking, actively seek opportunities and propose solutions, demonstrate an orientation toward action.
Strong attention to detail, judgment, and discretion with confidential information.
KNOWLEDGE
Knowledge of institutional facilities management and operations including program management, design, construction, energy conservation, USG methods, and infrastructure as related to a university campus.
SKILLS
Excellent verbal/written communication skills and interpersonal skills.
Excellent interpersonal, written, and verbal communication skills.
Proficient in Microsoft Office and other computer software/databases

Nice To Haves

Associates degree from an accredited technical college, eight (8) years of experience in a maintenance organization with four (4) years in a supervisory role.

Responsibilities

Meets and communicates regularly with AU staff and other stakeholders to understand facility needs ensuring support can be provided. Ensures quality and timely responsiveness of assigned maintenance activities, including after-hours response to emergency calls.
Develops, implements, and leads maintenance improvement initiatives.
Tracts and monitors the operating budgets related to finding cost effective approaches to completing work and procuring materials, tools, and services.
Collects and disseminates data related to efficiency and effectiveness creating performance metrics used in managerial decision-making efforts. Establishes operational, benchmark, and performance metrics and assists staff in utilizing metrics to measure effectiveness, efficiency, and guide managerial decisions.
Participates in committees and individual meetings with academic and administrative units of the university as needed.
Provides leadership, oversight, and direction to approximately 4 Housing Facilities operations skilled trades staff ensuring work is performed at a safe level and staff assignments are communicated in a clear manner.
Manages, leads, and supervises multi-trade corrective maintenance technicians for the effective and efficient completion of all corrective and preventative maintenance work requirements within AU housing facilities including Oak Hall, Elm Hall, and the University Village student housing complex. Oversees work assignments to meet organizational goals and expected deadlines.
Supervises assigned staff and leads recruitment efforts of vacant positions including reviewing resumes, participating in interviews, and conducting performance evaluations. Assists with resolving employee relations issues.
Provides support for student housing events throughout the year including student move-in/out periods.
Responsible for all work performed by assigned staff and outside contractors involved in repairs of building infrastructure components.
Ensures the work is completed in a safe, timely manner and in compliance with appropriate regulatory agencies.
Maintains training materials, procedures, and operating instructions for safe, accurate, and quality work performance and updates on maintenance/repair status.
Directs response to inclement weather events that create damage to university housing facilities.
Provides oversight and direction to contractors and vendors providing materials and services to maintenance operations for housing facilities.
Monitors and controls costs of labor and materials to provide a high level of maintenance support.
Monitors and manage inventories of parts, tools, and supporting items needed to provide the expected level of maintenance support while maintaining tools and equipment in good working condition.
Ensures all efforts are properly initiated and managed using the existing Computerized Maintenance Management System (CMMS). Develops and implements procedures to collect data related to Work Order management and tracking efforts.
Implements a comprehensive quality control process to measure effectiveness and quality of work by Housing Facilities Operations staff. Provides regular reports to leadership related to productivity and efficiency.
Self-performs work related to preventative maintenance and routine maintenance activities.
Trains staff regarding use of the CMMS to perform and manage day-today job duties related to Work Orders.
Reviews and provides comments on proposed designs for new construction and renovation projects in collaboration with Facilities' Planning Design & Construction.
Understands and trains assigned staff related to maintaining a level of professionalism and respect expected for working in a student housing environment.
Develop and lead group presentations and meetings including work groups and committees as assigned.
Actively participate in status update and planning meetings by sharing data and progress related to ongoing initiatives.
Perform all other duties/tasks as required.

Benefits

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program.
Consider applying with us today!

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