Supervisor Housekeeping

Hilton Grand Vacations•Charleston, SC

48d

About The Position

Supervises housekeeping operations to include rooms, common area and heart of the house areas to achieve and maintain the resort's high standards of cleanliness. Here's why you will love it here: Recognition Programs and Rewards Excellent health care options, including medical, dental, and vision A people-first culture Go Hilton: Travel Discounts Program Hilton hotel rates worldwide. Perks at work: Employee Pricing platform Employee Assistance Program that supports your physical and mental well-being. Paid Vacation Time and Paid Sick Days 401(k) program with company match Tuition reimbursement programs Numerous learning and advancement opportunities And more! HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Requirements

Basic computer and interpersonal skills.
Flexible schedule-able to work varied days and shifts to include weekend and holidays.
Proficient English language communication skills to communicate both verbally and in writing with guests, owners, co-workers, and

Responsibilities

Assists in training housekeeping staff, including safety, security, department procedures and service guidelines.
Assists in scheduling staff according to standards and forecasted occupancy; assigns daily work tasks to employees.
Inspects guestrooms and public areas throughout the resort.
Maintains inventory at appropriate par levels ensure employees have necessary tools and supplies to perform their duties.
Perform shift associated work such as room assignment, vacant room discrepancy reports, and departure reports.
Assist in all department meetings.
Documents and communicates maintenance request to engineering department to ensure resort service quality standards are met.
Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Assists in the performance review process.
Perform other duties as assigned.