Supervisor, Hospital Labs CLA/CPA, Comprehensive Services - Presbyterian, (1343)

TriCore Reference Laboratories•Albuquerque, NM

About The Position

Responsible for the general operation of the Hospital Laboratories Phlebotomy/Central Processing Area (CPA) departments for two or more Hospital Laboratories or one Hospital Laboratory with broad scope of services of assigned responsibility and oversight (i.e. OP patient collection centers/branch laboratories, AP processing, and/or other service lines). Coordinates the team efforts of all CLA/CPA services across assigned sites/services. Work with other CLA/CPA Supervisors and Leads to maintain staffing requirements to meet lab performance and quality expectations and specimen turn-around time for each site and/or service line. Coordinate these activities across sites and services assigned, and work in close collaboration with other areas of the organization and with internal and external customers to ensure that issues are addressed and resolved in a timely manner and service expectations are met.

Requirements

High School diploma or equivalent.
Five (5) years relevant experience in a clinical laboratory setting.
Previous CLA/CPA leadership experience

Nice To Haves

Experience in specimen processing and/or phlebotomy.

Responsibilities

Responsible for the overall supervision of department staff.
Be available 24/7 to assist in resolving problems/issues as they may arise such as staffing, downtime, emergency personnel issues, and provider questions.
Maintain appropriate channels of communication within the department.
Ensure all staff have read policy and procedures in the electronic document system. As needed or requested, develop new procedures and special reports.
Participate in quality assurance programs to ensure that quality standards are met. Demonstrate ability to constantly improve quality standards. Prepare QA reports as appropriate. Lead, facilitate, and/or participate in quality programs and other process improvement teams as appropriate.
Develop, revise, and implement appropriate work systems to meet the needs of the organization and customers. Identify opportunities for new or improved services and work with the Manager to implement as appropriate.
Maintain effective communication and coordination with other departments within the organization and with contracted services, hospital units and departments.
Assist in the review of hospital policies and procedures that relate to pre-analytical processes. Conduct customer training for hospital employees for things such as ordering and collection/handling of specimens.
Actively support and implement department procedures, policies, and strategies to support the corporate vision, values, and strategic plans.
Take steps to ensure that the department is in compliance with all relevant regulatory requirements. Communicate potential compliance issues to the Compliance Officer.
Assist with any scheduled State or Federal regulatory inspections.
Ensure the accuracy and integrity of the company's hospital phlebotomy and CPA department.
Oversee outpatient draw site and ensure staff have appropriate working equipment. Monitor volume of outpatient draws. Ensure staff are trained to perform essential functions.
Maintain and oversee inventory for front end staff, may be required to approve inventory orders.
Respond to and resolve customer complaints from patients, hospital staff and client problems in an effective and timely manner.
Keep the Hospital Labs Manager informed of any quality, productivity, TAT, or personnel issues.
Performs all duties of department as needed. Able to fill any department positions as workload or staffing requires.
Assure that the department is safely performing at a high level of accuracy and productivity.
Establish, maintain, and document appropriate training and competency programs to ensure that all employees are trained and understand the expectations of the positions.