Supervisor, Hospital Services

Waste Management, Inc. (WM)•Woodbridge, VA

2d•Onsite

About The Position

At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health. This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people’s lives, communities, and our planet by protecting their health and well-being. Change your career. Change your world. Join Stericycle and help protect health and well-being in a safe, responsible, and sustainable way. Under direction, oversees all activities of the On-Site Service Technicians. Manages the time schedules and collection efficiency of the On-Site Service Technicians.

Requirements

Education equivalent to a High School Diploma or the equivalent in related work experience, including less than three years of supervisory experience, preferably in a Health Care setting.
Demonstrates strong communication skills and tact in providing superior service in a variety of settings and situations.
Demonstrates knowledge of policies, practices, trends, and information affecting collection systems business.
Demonstrates proficiency in using Handheld Electronic Technology
Must possess a valid driver’s license
Demonstrates the ability to manage own time, activities and resources to ensure department standards are met on a consistent basis
Demonstrates the ability to clearly present information through oral and written communications; read and interpret complex information; talk with customers or clients; listens well
Demonstrates the ability to provide a high level of service to customers; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs
Demonstrates the ability to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics; review facts and weigh options
Demonstrates the ability to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs
Demonstrates the ability to challenge conventional practices; adapt established methods for new uses; pursue ongoing system improvement; play with concepts and ideas to create novel solutions to problems; evaluate new technology as potential solutions to existing problems
Demonstrates the ability to be tactful, maintain confidences, and foster an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly
Demonstrates the ability to assume a role of authority as necessary; advocate new ideas, even when risk is involved; set an ex-ample for coworkers; delegate responsibility and empower associates to make decisions; provide constructive feedback to others
Demonstrates the ability to prepare for emerging customer needs; manage multiple projects; determine project urgency in a meaningful and practical way; use goals to guide actions and create detailed action plans; organize and schedule people and tasks
Demonstrates the ability to use common sense to get things done; identify key people to bring about change and understand underlying political dynamics of work; develop a network of contacts and target specific influential people to reach goals; be aware of significant contributing factors to manage change
Demonstrates the ability to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others
Demonstrates the ability to control one’s own time and time of direct reports; prepares budgets and spend money wisely; ensure that people have needed equipment; identify and fulfill staffing needs
Demonstrates the ability to adapt behavior to others’ styles; interact with people who have different values, cultures, or back-grounds; be of service to difficult people; optimize the benefits of having a diverse workforce
Balancing - maintain body equilibrium to prevent falling and walking, standing or crouching on narrow, or slippery surfaces;
Climbing - ascend or descend ladders, stairs, ramps and the like using feet and legs and/or hands and arms. Body agility is emphasized
Crouching - bend the body downward and forward by bending leg and spine
Grasping - apply pressure to an object with the fingers and palm
Hearing - perceiving the nature of sounds at normal speaking levels with or without correction
Kneeling - bend legs at knee to come to a rest on knee or knees
Lifting - raise objects from a lower to a higher position or moving objects horizontally from position-to-position
Pulling - use upper extremities to exert force in order to draw, haul or tug objects in a sustained motion
Pushing - use upper extremities to press against something with steady force in order to thrust forward, downward or outward
Reaching - extend hand (s) and arm (s) in any direction
Repetitive Motion - substantial movements (motions) of the wrists, hands and/or fingers
Seeing - use visual acuity to determine the accuracy, neatness and thoroughness of the work assigned or to make general observations
Sitting - sit for sustained periods of time
Standing - stand for sustained periods of time
Stooping - bend body downward and forward by bending spine at the waist
Talking - expressing or exchanging ideas by means of the spoken word
Typing - type with the fingers, and/or separate pages of documents, etc.,
Visual Acuity - close visual acuity to perform activities such as, preparing and analyzing data and figures, viewing a computer terminal, extensive reading, filing papers, operating a vehicle, etc.
Walking - move about on foot to accomplish tasks
Work within a hospital setting required. As potential expo-sure to infectious materials and/or patients is a risk, use of company-provided personal protective equipment is required
Position requires extensive lifting, walking, bending, and pushing. Must be able to lift up to 55 pounds and push and/or pull carts weighing as much as 500 pounds

Responsibilities

Selects, trains, manages and develops an effective and efficient Services staff. Manages the time schedules and collection efficiency of the On-Site Service Technicians, ensuring the appropriate number of staff to sup-port services needed
Provides site supervision of On-Site Service Technicians at multiple locations
Coordinates delivery and pick-up with MAE, outside vendors, and others as required. Oversees the scheduling, dispatching, training, and evaluation of On-Site Service Technicians, as assigned
Travels within assigned area to visit client sites to proactively & professionally resolve customer service questions, problems, and issues
Travels between customer facilities providing on-site placement and collection of waste containers for various Stericycle programs and services including, but not limited to Sharps, Rx, Haz, and Document Management through a healthcare facility, as required or requested. May oversee outside vendor services as well.
Perform other duties and responsibilities, as assigned.

Benefits

Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.

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