Supervisor Home Health Scheduling - Internal Only

Mission Healthcare•San Diego, CA

About The Position

Mission Healthcare, located in seven states, is the largest home health and hospice company in the western United States. We have a critical mission—to take care of our people. We provide a comprehensive array of services that meet the needs of patients and families across the healthcare continuum. We believe our people, partners, patients and their families deserve care delivered with Compassion, Accountability, Respect, Excellence and Service (CARES), Mission Healthcare’s core values. By joining our team, you will have the opportunity to impact patient’s lives daily and grow your career in a culture of collaboration, compassion, and commitment. We are excited to continue to grow our mission family!

Requirements

At least 5 years work experience in Home Health Scheduling.
Leadership and management oversight experience in Home Health Scheduling.
Advanced Microsoft Office skills including, Excel, Outlook, Power-Point, and Word.
Knowledge of federal and state laws and industry practices.

Nice To Haves

Adept knowledge of Home Health Scheduling, Home Health Scheduling, and HCHB best practices.
Strong leadership, initiative, analytical, critical thinking, and problem-solving skills.
Excellent verbal, written and presentation skills.
Articulately relate to people at all levels of the organization.
Ability to resolve conflicts between individuals with successful outcomes.
Master’s degree in health care administration preferred.

Responsibilities

Team Leadership and Development
Setting clear direction, effective plans, and measurable outcomes.
Lead, mentor, and manage the scheduling team, including scheduling coordinators, administrators, and support staff, to foster a patient-centered, high-performance work environment.
Identify training needs and provide ongoing education to ensure the team is well-versed in scheduling procedures, compliance, and customer service standards.
Ensuring work is accomplished effectively by managing employee performance, work processes and other resources.
Engaging employees to maximize their discretionary effort.
Developing a pipeline of excellent talent to fill future business needs.
Customer Service Focus
Serve as point of scheduling contact for teams via phone, email, chat, or in person
Address inquiries, concerns, and complaints in a timely and professional manner
Maintain a high standard of customer satisfaction through effective communication and problem-solving