Supervisor - High & Heavy

Glovis•Kokomo, IN

7d•$69,000 - $78,000•Onsite

About The Position

About GLOVIS America Inc. GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies. Summary The Supervisor - High & Heavy is responsible for overseeing end-to-end import, export, and inland logistics operations for key accounts. This role serves as a primary point of contact for customers, maintaining a high level of direct engagement and collaboration. The Supervisor will design and implement optimized logistics solutions aimed at reducing costs, enhancing service performance, and driving operational efficiency, while building strong, long-term customer relationships to support sustainable business growth.

Requirements

Excellent written and verbal communication skills Required
Proficient with PC skills, MS Office products (Excel, Word, PowerPoint, and Outlook) Required
Outstanding problem solving, organizational, communication, and interpersonal skills Required
H.S Diploma/G.E.D Required
5 -8 Years of Experience in SCM, Logistics, or Freight Forwarding Required

Nice To Haves

Experience with CRM system Preferred
Bachelor's Degree Preferred
6 - 9 Years of Experience in SCM, Logistics, or Freight Forwarding Preferred

Responsibilities

Manage end-to-end 3PL operations, including inbound, outbound, inland transportation, and warehouse/distribution activities, ensuring alignment with customer requirements and contractual service levels
Oversee the transportation of freight across multiple modes and ensure high customer satisfaction through timely, accurate, and proactive communication with internal and external stakeholders
Provide operational leadership, direction, and escalation management to freight forwarding and operations teams in response to urgent, time sensitive, or exception based transportation requirements
Manage and maintain departmental operational functions, including billing, accruals, cost control, reporting, and recordkeeping, in compliance with internal policies and applicable state and federal regulations
Own and manage assigned key customer accounts, focusing on relationship retention, service performance, and the expansion of share of business through value-added logistics solutions
Monitor service performance and ensure that all service failures, delays, or exceptions are thoroughly investigated, communicated, and resolved through corrective and preventive actions
Implement, standardize, and continuously improve air freight forwarding operational procedures for import and export
Collaborate cross functionally with Sales, Procurement, and Finance teams to support pricing, quoting, and contract execution, ensuring operational feasibility and margin alignment
Ensure system accuracy and data integrity within internal and client’s ERP systems
Manage and monitor freight forwarding accounts receivable and accounts payable
Prepare Freight Forwarding month-end activities and support the Finance/Accounting department with invoicing, inquiries, aging, and reconciliation
Support new account operational setup, transition activities, and competitive analysis
Ensure that all team members consistently deliver a high level of customer service to both internal and external customers
Follow leadership direction with a high level of accountability, ensuring timely execution, transparent reporting, and issue escalation
Perform other duties as assigned and accomplish top management objectives by delivering required operational results
Act as the ultimate owner for assigned shipments and customer movements, maintaining end-to-end visibility and accountability
When a shipment is in progress, ensure continuous customer communication and availability
Respond to customer inquiries via phone or email until delivery is fully completed
Proactively update customer on shipment status, risks, delays, or changes, rather than responding reactively
Lead customer communications during critical, sensitive, or escalated situations, ensuring clarity, professionalism, and confidence
Set the standard for customer-first mindset, ensuring that service continuity is maintained regardless of timing, urgency, or operational complexityEnsure that customer expectations are properly managed and aligned with operational realities, while protecting company interests and service commitments
This roles elevates from execution to ownership and leadership, with strong emphasis on customer communication, accountability, and end-to-end operational responsibility
Other duties as assigned

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short-Term & Long-Term Disability
Paid Vacation, Holidays, and Sick leave
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement
401(k) with Generous Matching
Referral Bonuses
Auto Allowance
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities
Discretionary Bonuses
Tuition Reimbursement