Supervisor - Guest Services | Avera Heart Hospital
About The Position
At Avera Heart Hospital, you’re not just joining a workplace – you’re becoming part of a family. With more than 700 dedicated employee, we deliver care that truly makes a difference. Our commitment to excellence has earned us the distinction of being one of only a handful of hospitals nationwide – out of more than 4,000 – to achieve a double 5-star rating from the Centers for Medicare and Medicaid Services. Position Summary: The Supervisor of Guest Services is responsible for guiding and supervising the activities of the Concierge team members ensuring a welcoming and supportive environment for patients, families and visitors. The Supervisor oversees the Prairie Heart Guest House reservation process. The team works collaboratively with other departments to ensure that the patient’s needs are met. This position combines customer service excellence with hands-on assistance to ensure safe, comfortable, and efficient arrival and departure experiences for our patients, families and visitors. Work Schedule: Monday – Friday, 7:00 am – 3:30 pm or as directed by Director of Hospitality Services.
Requirements
- High School diploma required
- Ability to lift, move or assist patients safely required.
- Previous experience in hospitality, transportation, security, or healthcare support and lift training required.
- Current Basic Life Support (BLS) Certification or ability to get within 90 days of hire
Responsibilities
- guiding and supervising the activities of the Concierge team members
- ensuring a welcoming and supportive environment for patients, families and visitors
- overseeing the Prairie Heart Guest House reservation process
- works collaboratively with other departments to ensure that the patient’s needs are met
- customer service
- hands-on assistance to ensure safe, comfortable, and efficient arrival and departure experiences for our patients, families and visitors
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
