Supervisor-Admissions | Avera Heart Hospital
About The Position
At Avera Heart Hospital, you’re not just joining a workplace – you’re becoming part of a family. With more than 700 dedicated employee, we deliver care that truly makes a difference. Our commitment to excellence has earned us the distinction of being one of only a handful of hospitals nationwide – out of more than 4,000 – to achieve a double 5-star rating from the Centers for Medicare and Medicaid Services. Position Summary: The Supervisor – Admissions manages Admission Representatives staff in the ER ensuring appropriate staffing is present for fast and accurate patient registration. Collaborates with the Manager and Director of Patient Access, providing guidance and supervision to team members. Responsible for validating accuracy of team member performance, conducting quality audits, training team members, and evaluating and ensuring quality performance. Responsible to complete prior authorization/notification for any inpatients admissions from the ER. In addition to lead duties, this position is responsible for registering ER patients and direct admits, accumulating and entering all necessary patient demographics and insurance information in the computer system with timeliness and accuracy. The position also handles all switchboard functions such as receiving incoming calls, paging, transferring and providing general information. Exceptional customer service skills and confidentiality a must. Work Schedule: Monday – Friday 8am -5pm with flexibility to cover open shifts evenings/weekends.
Requirements
- High school graduate or equivalent required.
- Exceptional customer service skills and confidentiality a must.
Nice To Haves
- PBX and/or Patient Registration experience in a health care setting preferred.
Responsibilities
- Manages Admission Representatives staff in the ER ensuring appropriate staffing is present for fast and accurate patient registration.
- Collaborates with the Manager and Director of Patient Access, providing guidance and supervision to team members.
- Responsible for validating accuracy of team member performance, conducting quality audits, training team members, and evaluating and ensuring quality performance.
- Responsible to complete prior authorization/notification for any inpatients admissions from the ER.
- Registering ER patients and direct admits, accumulating and entering all necessary patient demographics and insurance information in the computer system with timeliness and accuracy.
- Handles all switchboard functions such as receiving incoming calls, paging, transferring and providing general information.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
