Supervisor, Guest Services (non-CDL)

Holland America Line Careers•Cooper Landing, AK

67d

About The Position

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. The Tour Desks are the greeters, problem-solvers, and sales force of all that is the location where you work. As the Guest Services Supervisor, you and your team provide excellent service; apply knowledge of company products, optional tours, services, local information, policies, procedures, and guidelines to assist guests and employees; and support the overall goals of the company as you provide the best experience possible for our visitors. Be part of the team who shares their backyard with guests. Live a summer of adventure and memories, creating and your own and those for others.

Requirements

Proficiency in the use of computer business applications, with working knowledge of computerized point of sales (PMS) systems.
Must pass a pre-employment background check.
Minimum age of 18 years is required to reside in company housing, where available.
Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
Must be able to lift 50 lbs.
Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
Ability to stand/walk/work on feet for a minimum of 8 hours per day.

Responsibilities

Supervises the Front Desk staff, activities, and operations.
Coordinates activities to process guest accommodations and requests.
Provides customer service and problem resolution within Company guidelines and policies.
Monitors financial transactions and processes report.
Supervisory experience in a business environment.
Proficiency in the use of computer business applications.
Working knowledge of hotel reservation systems.