Guest Services Supervisor

Essentia Health • Duluth, MN

1d • $23 - $34

About The Position

Primary role is to provide a friendly, welcoming and caring greeting to each person entering Essentia Health. Will approach and greet each individual in a manner that is professional, warm and accepting, anticipating visitor needs by offering and giving assistance, answering questions, providing directions and when appropriate escorting, or securing an escort, for the visitor to a specific destination. Responsible for screening patients for COVID-19, which entails, temperature taking, asking screening questions, and handing out masks to patients in need, while logging use of inventory in database in addition to securing inventory for next shift. The position provides patient information and secures wheelchairs and interfaces with volunteers who assist with hospitality and escorting. The position gives information and/or has knowledge of the Essentia campus and additional resources regarding the main campus. The position may provide information on basic community resources, including lodging, bus service and taxi service.

Requirements

• East Market: Minimum of 1 year experience in an Information/Hospitality Desk or customer service environment.

Responsibilities

• Provide a friendly, welcoming and caring greeting to each person entering Essentia Health.
• Approach and greet each individual in a manner that is professional, warm and accepting, anticipating visitor needs by offering and giving assistance, answering questions, providing directions and when appropriate escorting, or securing an escort, for the visitor to a specific destination.
• Responsible for screening patients for COVID-19, which entails, temperature taking, asking screening questions, and handing out masks to patients in need, while logging use of inventory in database in addition to securing inventory for next shift.
• Provide patient information and secures wheelchairs and interfaces with volunteers who assist with hospitality and escorting.
• Give information and/or has knowledge of the Essentia campus and additional resources regarding the main campus.
• Provide information on basic community resources, including lodging, bus service and taxi service.

Benefits

• comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs
• 401(k) plan with employer contributions
• invest in your professional development through training, tuition reimbursement, and educational programs
• flexible scheduling
• generous time off
• wellness resources focused on your physical, mental, and emotional health

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees