Supervisor GSE Maintenance Operations

United Airlines•Chicago, IL

About The Position

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape. Job overview and responsibilities This position is required to supervise (GSE) ground service equipment operations at United staffed maintenance operations. Responsible for the local maintenance planning and execution; productivity, accountability and dependability program execution and (SLA) service level agreement compliance delivering the optimum level of GSE in support of safe and reliable airline operations. Partners with all local customer bases ensuring positive customer relations and service level goals achieved. Maintain a positive working together relationship among co-workers and customers. Supervises team performance and execution against all division and corporate maintenance objectives This includes maintenance customer service level agreement (SLA) compliance, maintenance cycle time, all in service level goals / tolerances, planned and preventative maintenance program compliance Leads efficient and effective team maintenance operations in a positive, productive and safe work environment Supervises maintenance productivity, coordinates technical training, manages employee dependability issues, supports team recognition program and supports employee accountability programs in accordance with policy Manages accurate and effective customer reporting and communication programs while sustaining positive customer service and effectiveness ratings Leads safe and environmentally compliant maintenance operations Supports all safety / OSHA, environmental and training programs compliance Supports safety mitigation programs and leads investigations that support root cause analysis of accidents, injuries and incidents involving ground service equipment or team personnel Maintains proactive communication and positive relations with maintenance team and customer group stakeholders

Requirements

High School Diploma or GED/Education equivalent
Post-secondary education in a technical or maintenance-related field, or equivalent work experience
Valid state-issued driver’s license and good driving record
Minimum 2 years’ experience in a maintenance- related role including working knowledge of diesel, electric and gasoline motors
Knowledge of planning and execution of maintenance operations and leading a team of maintenance personnel
Advanced computer skills
Possess related technical knowledge
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Experience supervising union-represented employees
Experience using Fleet Focus software
Associates or technical degree in a related field
ASE Certification
Prefer knowledge of GSE-related maintenance operations

Responsibilities

Supervises team performance and execution against all division and corporate maintenance objectives
This includes maintenance customer service level agreement (SLA) compliance, maintenance cycle time, all in service level goals / tolerances, planned and preventative maintenance program compliance
Leads efficient and effective team maintenance operations in a positive, productive and safe work environment
Supervises maintenance productivity, coordinates technical training, manages employee dependability issues, supports team recognition program and supports employee accountability programs in accordance with policy
Manages accurate and effective customer reporting and communication programs while sustaining positive customer service and effectiveness ratings
Leads safe and environmentally compliant maintenance operations
Supports all safety / OSHA, environmental and training programs compliance
Supports safety mitigation programs and leads investigations that support root cause analysis of accidents, injuries and incidents involving ground service equipment or team personnel
Maintains proactive communication and positive relations with maintenance team and customer group stakeholders