GSE Operations Assistant

Walker & Dunlop•Needham, MA

5h•$55,000 - $60,000•Hybrid

About The Position

We are Walker & Dunlop. We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities — where people live, work, shop, and play — to life. We are committed to creating meaningful social, environmental, and economic change in our communities. Department Overview The Debt Operations department encompasses the Underwriting, Closing, Compliance, and Servicing teams, which collaborate closely to manage all credit and operational functions within W&D’s GSE lending platform. These teams are dedicated to processing client business with a high degree of efficiency and meticulous attention to detail while ensuring strict adherence to credit policies as well as all lender and investor requirements. GSE Operations is responsible for building and governing the operating platform that supports the firm’s GSE lending activities within Debt Operations. The department owns the operational framework across underwriting and closing, ensuring consistent, efficient, and compliant execution from origination through delivery. A core responsibility is identifying opportunities to improve efficiency, productivity, and testing the use of technology and innovation to streamline processes and support scalability. GSE Operations functions as the execution arm of the business focused on how work is delivered while partnering closely with Underwriting, Closing, Compliance, WDTech, and Servicing. Through standardized processes and structured feedback loops with Servicing, the department helps create a cohesive platform where portfolio insights inform front-end execution and reinforce long-term credit discipline. The Impact You Will Have The GSE Operations Assistant provides administrative and coordination support to the leaders of the Debt Operations platform. The ideal candidate is a highly organized, detail-oriented professional with excellent communication skills, sound judgment, and the discretion to handle sensitive matters. Success in this role requires a collaborative mindset and the ability to navigate shifting priorities in a fast-paced environment.

Requirements

Bachelor’s degree strongly preferred
1-2+ years administrative experience supporting senior executives preferred
Proficiency in Microsoft Office applications including Word, Excel, Outlook, and PowerPoint
Familiarity with contact management systems (e.g., Outlook, Salesforce, etc.)
Excellent attention to detail, judgment, flexibility, and dependability
Strong business sense and ability to prioritize work as well as to find solutions to various problems while prioritizing and managing deadlines
Ability to work under pressure in a fast-paced environment
High level of interpersonal skills and maturity to handle sensitive and confidential information
Ability to work as a part of a team, while providing a strong individual contribution
Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes
Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders

Nice To Haves

Interest in or experience with real estate finance and/or information technology

Responsibilities

Support day-to-day business needs for the department including calendar coordination, travel arrangements, and contact management
Assist senior leaders within the Debt Operations leadership team with the following:
Prepare, review, and submit expense reports, including ones submitted by managers’ direct reports
Review invoices for accuracy and process them for timely payment approval
Organize and prepare materials for recurring weekly and monthly meetings, including agendas, presentations, etc.
Maintain superior organization of department documentation and paperwork, ensuring accuracy and accessibility
Draft and format general correspondence, memos, charts, tables, graphs, and basic reports; proofreading materials to ensure accuracy, consistency, and clarity
Demonstrate flexibility and a positive attitude by supporting additional administrative tasks and projects
Communicate and problem-solve daily with teammates, clients, vendors, and other stakeholders
Perform other duties as assigned

Benefits

The opportunity to join one of Fortune Magazine’s Great Places to Work winners from 2015-2023
Comprehensive benefit options that have earned Walker & Dunlop the silver level of the 2022 Cigna Healthy Workforce Designation™
Up to 83% subsidized medical payroll deductions
Competitive dental and vision benefits
401(k) + match
Pre-tax transit and commuting benefits
A robust health and wellness program – earn cash rewards and gain access to resources that promote health, engagement, and balance
Paid maternity and parental leave, as well as other family paid leave programs
Company-paid life, short and long-term disability insurance
Health Savings Account and Healthcare and Dependent Care Flexible Spending
Career development opportunities
Empowerment and encouragement to give back – volunteer hours and donation matching