Supervisor Garnishment Processing

State of North Carolina•Raleigh, NC

1d•Hybrid

About The Position

PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING Please make sure that you have entered all necessary information on your application. Once you hit submit, you will not be able to edit or reapply to this position to add information or attachments even if you withdraw your application. The North Carolina Department of Revenue is currently recruiting for a Garnishment Processing Supervisor in our Taxpayer Assistance and Collection (TPAC) Division. The Payments and Data Processing (PDP) Unit is responsible for timely and accurately processing payments received by TPAC from installment payment plans and garnishments. This position serves as one of the team leaders for the PDP Unit. The primary responsibility of the position is the day-to-day supervision of assigned unit employees. The direct report duties include correspondence review and creating garnishment vouchers from wages garnered by employers and banks. The work environment for this team is fast-paced and requires diligence, attention to detail, accuracy, and the ability to adapt easily to change. This position is hybrid and days in the office may change to ensure smooth functioning of the unit.

Requirements

Excellent verbal and written communication skills
Strong interpersonal and customer service skills
Experience entering data efficiently and accurately
Ability to use NCDOR's mainframe computer systems and other internal systems
Thorough understanding of the various internal systems utilized by these units
High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.

Responsibilities

Manages the various activities revolving around processing daily garnishment receipts
Supports the document preparation requirements of the different data capture formats in use currently within the agency
Assists in the development, review, and management of business rules to ensure document preparation/voucher requirements are optimal
Evaluates the daily operations for each area and planning the allocation of resources accordingly, processing and reporting of tax collections from various platforms
Reconciles processing errors
Prepares and balances the manual deposit (including cash handling)
Researches unidentified or incomplete payment, including interacting with the taxpayer
Works with numerous employers regarding their garnishment submissions
Measures and monitors employee performance
Provides training and coaching, assists in administering personnel policies, and employee development

Benefits

The state of North Carolina offers excellent comprehensive benefits.
Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
Twelve paid holidays per year
Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
Twelve sick days/year which are cumulative indefinitely
Paid Parental Leave
Personal Observance Leave and Community Service Leave
Longevity pays lump sum payout yearly based on length of service
401K, 457, and 403(b) plans
Eligibility for the Public Service Loan Forgiveness Program