Supervisor, Front Office - MC

City of Hope • Upland, CA

1d

About The Position

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.
As a successful candidate, you will:
Oversee all front office functions.
Recruit, hire and supervise front office staff in addition to developing and attaining performance goals and objectives.
Evaluate performance and recommend merit increases, promotions, and disciplinary actions.
Coordinate office procedures with front office, medical staff, and billing office to ensure smooth flow of information within departments.
Act as liaison between physicians, administration, and business departments.
Oversee insurance verification process, in addition to patient financial counseling to ensure patients are apprised of financial obligations. Ensure that authorizations are obtained in a timely manner.
Provide assistance and coverage for front office functions as required.

Requirements

• High school diploma or equivalent
• Seven years of medical office experience
• Minimum one-year supervisory experience

Responsibilities

• Oversee all front office functions.
• Recruit, hire and supervise front office staff in addition to developing and attaining performance goals and objectives.
• Evaluate performance and recommend merit increases, promotions, and disciplinary actions.
• Coordinate office procedures with front office, medical staff, and billing office to ensure smooth flow of information within departments.
• Act as liaison between physicians, administration, and business departments.
• Oversee insurance verification process, in addition to patient financial counseling to ensure patients are apprised of financial obligations. Ensure that authorizations are obtained in a timely manner.
• Provide assistance and coverage for front office functions as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees