Supervisor Front Desk
About The Position
Creating a better way to live is the purpose that binds AvalonBay associates. At AvalonBay, every day is an opportunity to make a difference in someone's life. Whether it’s helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fel low associates, we are committed to creating an unforgettable experience as a great place to live - and work. The Role The Role: Are you ready to take the helm of an extraordinary front desk team and revolutionize the apartment living experience? At AvalonBay Communities, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished property management professional with a passion for innovation and a vision for excellence, your next career move is here. AvalonBay Communities is searching for a Front Desk Supervisor, a true leader in Customer Service who will spearhead our concierge desk operations, set new standards for quality, and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort – the future of apartment management starts here! The Front Desk Supervisor is responsible for the overall management of the concierge desk at one of our top-of-the-line apartment communities. You will be tasked with overseeing all aspects of the front desk, from resident relations to partnering with our maintenance teams and leasing teams, as well as ensuring smooth flow of traffic through the lobby. The Front Desk Supervisor will also handle escalated resident issues and work with the Community Manager and Maintenance Manager as a liaison to provide resolutions. Your leadership skills will be utilized to create a better place to live and a top place to work.
Requirements
- Qualified candidates will have 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.
- 1 or more years of supervisory or training experience required
- High school diploma or equivalency (GED) is required. Bachelor's degree preferred
- Proficiency in using administrative software and Microsoft Office Suite
- Mobility to walk the property and maneuver packages/deliveries
Responsibilities
- Foster positive relationships with residents, addressing their concerns and resolving issues promptly.
- Enforce community policies consistently and fairly.
- Organize and manage resident events and initiatives to promote a sense of community.
- Manage a team of concierge to ensure residents and prospects have an exceptional experience at all hours
- Oversee temporary help and vendor relations
- Provide coaching and counseling for team and individual development
- Handle escalated resident issues and work with the Community Manager and Maintenance Manager as a liaison to provide resolutions.
- Training new and existing concierge
Benefits
- Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more.
- Growth based on achievement and promotion from within.
- Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).
- A 20% discount on our incredible apartment homes.
- A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
