Supervisor Front Desk

Hilton Grand Vacations • Lincoln, NH

2d

About The Position

Description Nestled in the White Mountains, South Mountain is a 116 room property located in the heart of Lincoln New Hampshire. Having been named in Newsweek’s “Top Global 100 Most Loved Workplaces®” list, our focus is embedded in our culture of putting people first. We encourage you to join our service-oriented team where we strive every day to ensure our owners, members and guests can create wonderful vacation memories, while building our own hospitality skills to grow our career within Hilton Grand Vacations. In this pivotal role, you will lead a dedicated team, ensuring that each guest enjoys an unparalleled and memorable stay from the moment they arrive until the moment they depart. Your leadership will be key in delivering the highest level of service and creating lasting impressions.

Requirements

• Previous supervisory experience in Timeshare Front Desk Operations
• TSW and AS400 knowledgeable, understanding the timeshare closing of TSW.
• Demonstrate key leadership skills such as integrity, professionalism, and confidentiality.
• Previous experience in a customer service role.
• Excellent verbal and written communication skills
• Proficiency in computer use and related software applications.
• Must have valid Driver’s License

Responsibilities

• Leads the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided.
• Coordinates and resolves problems arising from owner/guest concerns with a dedication to satisfying every guest/owner.
• Ensures the provision of special services to owners and guests.
• Handles personnel functions such as selection, orientation, training, performance reviews, counseling, scheduling, pay and recognition.
• Maintains a positive cooperative work environment between staff and management.
• Promotes team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards.
• Supervises payroll hours and reports.
• Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked.
• Assists with owner and guest activities and recreation as the need arises by management.
• Leads key control procedures.
• May be required to do other duties and special projects as assigned by Senior leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed