Supervisor, Fraud Intelligence

Velera

40d•$82,700 - $105,400

About The Position

Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. The Opportunity: The Supervisor, Fraud Intelligence leads a team responsible for executing and enhancing fraud strategy programs, including account takeover and fraud intelligence initiatives. This role is responsible for managing risk across multiple payment vectors for all client portfolios and guiding the intelligence & fraud strategy development to mitigate risk to Velera’s clients. The supervisor provides strategic direction, oversees anti-fraud activities, and ensures actionable analytics & intelligence is delivered to address critical fraud issues impacting credit unions. Day in the Life: Supervise daily activities of Fraud Intelligence & Account Takeover Analysts. Lead, mentor, and develop a team of fraud analysts and risk specialists, fostering a culture of excellence, innovation, and collaboration. Facilitate team meetings and 1 on 1s with team members to ensure performance and productivity in line with department goals Oversee the execution of fraud detection, intelligence, and account takeover mitigation activities across multiple channels and platforms including digital payments, authorizations, and shared branch. Identify emerging risk across any Velera channel and develop risk strategies and processes to mitigate fraud Works cross-departmentally and internally with Risk Solution teams to ensure proper controls are in place to mitigate risks in an omni channel environment. Guide the team in conducting research and analysis on global fraud threats, trends, and patterns, and in transforming data into actionable insights. Ensure high-quality, actionable intelligence products are developed and delivered to fraud analyst and leaders across the organization Set strategic priorities for fraud analytics, ensuring alignment with organizational goals and regulatory requirements. Review and approve complex fraud strategies, rules, and analytical approaches for identifying and mitigating fraud and account takeover risks. Oversee the development and implementation of fraud analytics data standards and recommend improvements for current and future needs. Ensure effective communication between staff, management, vendors, and technology resources. Monitor team performance, manage multiple projects, and ensure timely completion of deliverables. Maintain confidentiality and ensure compliance with all relevant policies and regulations. Perform other duties as assigned.

Requirements

Five (5) years experience or relevant combination of education and experience in a financial risk management or fraud analytics position required.
Minimum 3 years prior lead or supervisory experience required.
Bachelor’s Degree in Computer Science, Computer Engineering, Cybersecurity, or related discipline or equivalent combination of education and experience required.

Nice To Haves

Experience in Lucene, Python, and Elasticsearch/Kibana knowledge preferred.
Experience using and implementing new technical tools for analytical program improvements.
Experience designing and implementing complex fraud strategies preferred.
Experience in rule writing, strategy creation and trend analysis utilizing cutting edge technology.

Responsibilities

Supervise daily activities of Fraud Intelligence & Account Takeover Analysts.
Lead, mentor, and develop a team of fraud analysts and risk specialists, fostering a culture of excellence, innovation, and collaboration.
Facilitate team meetings and 1 on 1s with team members to ensure performance and productivity in line with department goals
Oversee the execution of fraud detection, intelligence, and account takeover mitigation activities across multiple channels and platforms including digital payments, authorizations, and shared branch.
Identify emerging risk across any Velera channel and develop risk strategies and processes to mitigate fraud
Works cross-departmentally and internally with Risk Solution teams to ensure proper controls are in place to mitigate risks in an omni channel environment.
Guide the team in conducting research and analysis on global fraud threats, trends, and patterns, and in transforming data into actionable insights.
Ensure high-quality, actionable intelligence products are developed and delivered to fraud analyst and leaders across the organization
Set strategic priorities for fraud analytics, ensuring alignment with organizational goals and regulatory requirements.
Review and approve complex fraud strategies, rules, and analytical approaches for identifying and mitigating fraud and account takeover risks.
Oversee the development and implementation of fraud analytics data standards and recommend improvements for current and future needs.
Ensure effective communication between staff, management, vendors, and technology resources.
Monitor team performance, manage multiple projects, and ensure timely completion of deliverables.
Maintain confidentiality and ensure compliance with all relevant policies and regulations.
Perform other duties as assigned.

Benefits

Competitive wages
Medical with telemedicine
Dental and Vision
Basic and Optional Life Insurance
Paid Time Off (PTO)
Maternity, Parental, Family Care Community Volunteer Time Off
12 Paid Holidays
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Mental Health and Well-being: Employee Assistance Program (EAP)
Tuition Reimbursement
Wellness program
Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions