Supervisor, Food and Beverage

Sea World•Philadelphia, PA

11d

About The Position

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today! What you get to do: You’ll help lead and inspire a team to deliver great guest experiences from the get-go. You’ll model and perform the highest standards of service as you foster a positive atmosphere for everyone you come into contact with. You will:

Requirements

Have an Associate’s degree (A.A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience
Have strong written and verbal communication skills
Have strong basic math skills using whole numbers, common fractions and decimals
Ability to compute rate, ratio, percent, and be able to create and interpret graphs
Have working knowledge of the Microsoft Office Suite
Able to obtain ServSafe Manager Certification upon selection
Able to pass Alcohol training test upon selection
Able to pass Food Handlers test and maintain valid Food Handlers card
Able to lift 55 pounds with or without accommodations and stand for prolonged periods of time
Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel
Able to handle multiple tasks and work in a fast paced environment
Able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions)
Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs

Responsibilities

Create ambassador schedules and maintains Kronos reports
Prepare and track daily, weekly, and monthly reports
Address complaints and resolve problems
Supervise and train ambassadors
Plan, assign and direct work
Order and maintain products and supplies
Ensure food quality, guest service, profit enhancement, ambassador satisfaction and facility sanitation commitments are maintained to standards
Enter notifications for any needed repairs to keep facility maintained to standards
Record the day’s events in communication log
Contact maintenance as necessary to maintain proper operation of all equipment and facility
Maintain repair log and control labor cost
Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including interviewing, hiring, and training ambassadors; planning, assigning and directing work; appraising performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
Ensure excellent guest service by responding to guest requirements, expectations and needs
Other duties assigned
Occasionally assist other location and areas throughout the park as needed