Supervisor, Food and Beverage

SeaWorld•Philadelphia, PA

4d•Onsite

About The Position

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today! What you get to do: You’ll provide frontline management supervision in the following areas: Policies and procedures, projects, personnel, security and safety of all Culinary locations. You will lead and inspire a team to deliver great guest experiences from the get-go. You will also: · Lead, motivate, and hold teams accountable to achieve food & beverage performance goals, service standards, and exceptional guest experiences · Supervise, coach, and develop ambassadors and assistant supervisors through ongoing feedback, training, and performance evaluations · Set clear expectations and ensure consistent execution of operational standards, opening/closing procedures, temperature checks and daily priorities · Own labor management by monitoring labor, managing attendance, and monitoring timekeeping to meet operational and budget goals · Drive inventory accountability by overseeing ordering, pars levels, waste control, and product rotation to support profitability and food quality · Ensure compliance with food safety, sanitation and workplace safety standards by actively monitoring operations and coaching in the moment · Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) lifting and reporting unsafe situations · Serve as a point of escalation for guest concerns, resolving issues professionally and authorizing service recovery when needed · Partner with management to implement new initiatives, menu changes, and seasonal programs across assigned locations · Lead inventory counts and ensure accuracy, accountability, and follow-up · Support and lead teams through peak periods, special events, and high-attendance days by maintaining visibility and direction in all locations · Identify operational opportunities and address inconsistencies to improve efficiency, consistency, and team performance · Promote a positive, inclusive team culture focused on engagement, teamwork, and guest-first service What it takes to succeed: · At least 18 years of age · A valid state driver’s license · Have an Associate’s degree (A.A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience · Excellent written/verbal communication skills and be able to speak effectively before groups · Have strong basic math skills using whole numbers, common fractions and decimals · Ability to compute rate, ratio, percent, and be able to create and interpret graphs · Have working knowledge of the Microsoft Office Suite · Able to obtain ServSafe Certification upon selection · Able to pass Alcohol training test upon selection · Able to lift 50 pounds with or without accommodations and stand for prolonged periods of time · Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel · Able to handle multiple tasks and work in a fast paced environment · Able to work indoors and in outside weather conditions (i.e., sunny, wet, cold and/or humid conditions) · Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as: FREE park admission Discounts on park admission tickets and passes for family and friends Park discounts on food, merchandise, etc. Scholarship opportunities Exclusive employee events and giveaways EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS. United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.

Requirements

At least 18 years of age
A valid state driver’s license
Have an Associate’s degree (A.A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience
Excellent written/verbal communication skills and be able to speak effectively before groups
Have strong basic math skills using whole numbers, common fractions and decimals
Ability to compute rate, ratio, percent, and be able to create and interpret graphs
Have working knowledge of the Microsoft Office Suite
Able to obtain ServSafe Certification upon selection
Able to pass Alcohol training test upon selection
Able to lift 50 pounds with or without accommodations and stand for prolonged periods of time
Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel
Able to handle multiple tasks and work in a fast paced environment
Able to work indoors and in outside weather conditions (i.e., sunny, wet, cold and/or humid conditions)
Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs

Responsibilities

Lead, motivate, and hold teams accountable to achieve food & beverage performance goals, service standards, and exceptional guest experiences
Supervise, coach, and develop ambassadors and assistant supervisors through ongoing feedback, training, and performance evaluations
Set clear expectations and ensure consistent execution of operational standards, opening/closing procedures, temperature checks and daily priorities
Own labor management by monitoring labor, managing attendance, and monitoring timekeeping to meet operational and budget goals
Drive inventory accountability by overseeing ordering, pars levels, waste control, and product rotation to support profitability and food quality
Ensure compliance with food safety, sanitation and workplace safety standards by actively monitoring operations and coaching in the moment
Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) lifting and reporting unsafe situations
Serve as a point of escalation for guest concerns, resolving issues professionally and authorizing service recovery when needed
Partner with management to implement new initiatives, menu changes, and seasonal programs across assigned locations
Lead inventory counts and ensure accuracy, accountability, and follow-up
Support and lead teams through peak periods, special events, and high-attendance days by maintaining visibility and direction in all locations
Identify operational opportunities and address inconsistencies to improve efficiency, consistency, and team performance
Promote a positive, inclusive team culture focused on engagement, teamwork, and guest-first service