Supervisor (FOH) at Rustic Root Solana

RMD Group•Solana Beach, CA

2d•$20 - $30

About The Position

Responsible for providing friendly, responsive service, creating unforgettable moments, providing an exceptional experience. The Supervisors primary objective is to maintain our policies, procedures, and steps of service. Working as a team, assist service staff going above and beyond expectation of our guests.

Requirements

Three (3) years of experience in a similar position
Excellent knowledge of wine, spirits, and liquors and their proper service
Proficiency in POS programs
A general knowledge and understanding of San Diego current events, cultural and culinary happenings
Experience as a server in an upper-casual and/or fine-dining restaurant or lounge setting
Has a basic understanding of Department of Labor standards.
Excellent communication skills (verbally interacting with management, staff, and guests)
Solution oriented
Ability to work well in stressful, high-pressure situations in a fast-paced environment
Ability to accept constructive criticism and work calmly and effectively under pressure
Ability to implement and uphold service standards
Conflict resolution sensibility, both with staff and guest
Must be able to speak, hear, understand, read, and write the English language
Must be able to sit, stand or walk for up to 8 hours at a time
Must be able to lift at least 50 pounds safely and properly
Must be able to bend, stoop and climb
Must be able to push and pull
Serve safe certificate Management course
Anti-harassment and nondiscrimination Management 3-hour class
RBS – Responsible Alcohol Service

Responsibilities

Operate restaurant to specifications, upholding high standards and impeccable service
Ensure service style and standards are met and guest expectations are exceeded
Checking in with staff to ensure that all staff are on time and in uniform, according to our standards
Identify guest needs and respond proactively to all their concerns
Monitors guests and internal feedback and takes corrective action as required, ensuring the highest level of guest satisfaction
Help maintain sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
Ensure facility lighting, sound, and TVs are set per standard
Actively touching tables and leading by example
Building relationships with guests, vendors, sister venues and other hospitality venues
Ensure all staff closing side-work and cleaning duties are completed by standard
Ensure facility closing checklist is complete
Check in with kitchen and BOH operations throughout scheduled shifts