Supervisor Fleet Operations

Alaska Airlines • HI-Honolulu, HI

21h

About The Position

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. This role oversees the execution of fleet and operational cleaning services at Alaska Airlines (AS). As a people leader, the Supervisor Station Operations leads and establishes priorities for line service staff and cleaners to provide a clean aircraft fleet that reflects our values on safety. This role assists with ensuring a remarkable fleet operation and exemplary safety and compliance standards.

Requirements

• 3 years of experience in operations, customer service, or related area.
• Bachelor’s degree, or an additional 2 years of relevant training/experience in lieu of this degree.
• Ability to lead, motivate, and successfully communicate with a diverse workgroup and with other internal departments and teams.
• Proven ability to effectively and tactfully communicate with others.
• Ability and willingness to work a flexible schedule (e.g., weekends, holidays, and non-standard shifts).
• Depending upon your work location, you may be required to obtain USPS Mail Handling Certification.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Nice To Haves

• Airline operations experience.
• Training experience.
• Experience coaching and counseling employees on performance related issues.
• Experience as a supervisor, acting supervisor or lead.
• Experience scheduling shift work and administering budget controls.

Responsibilities

• Supervise the execution of the fleet and operational cleaning services.
• Investigate and report delays and propose solutions for how to avoid such delays in the future.
• Ensure tools and equipment are available and working for employees to perform job functions effectively and remove other obstacles facing work groups (i.e., follow-up with ICS, facilities and airport as needed).
• Monitor compliance with company and regulatory requirements (e.g. TSA and FAA) and periodically review applicable documents.
• Lead and establish priorities of the team to own safety and ensure clean aircraft in order to provide an exceptional guest experience.
• Supervise all frontline fleet service teams in scheduling, training, attendance, discipline, contract administration, and performance.
• Develop direct reports through effective performance management and ongoing feedback focusing on delegation, coaching, growing and developing the team for capacity and growth, managing performance of individuals in executing tasks, and time management.
• Create a culture where all employees feel safe and they belong.
• Represent AS Airport Operations & Customer Service at various meetings with the Port and other airlines.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees