Fleet Operations Supervisor (58426)

AAA Northeast • North Andover, MA

1d • $82,000 - $86,000

About The Position

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. Oversees the day-to-day activities of Fleet drivers, monitoring service demands and field operations; trains drivers on all technical and procedural aspects of fleet, focusing on the world-class performance of Fleet staff; reinforces Five Diamond Service; ensures field operations and vehicle maintenance conform to Road Service policies and procedures. What you will do: Oversees the daily activity of Fleet drivers, monitoring activity to ensure delivery of world class service while adhering to safety procedures; interviews, makes hiring recommendations, identifies training needs and evaluates the performance of subordinate staff, ensuring adherence to department and Club policies and procedures; emphasizes Five Diamond Service and member satisfaction; reviews scheduling to ensure adequate staff coverage and obtains approval for overtime hours as necessary to meet service demand. Delivers new-hire and refresher on-the-job and classroom training, emphasizing policies, procedures and operational/personal safety; equips employees with knowledge of AAA products and services; emphasizes the importance of building relationships with each member contact; accompanies drivers on service calls, to assess service delivery; performs periodic training for AAA contract garages, reinforcing Club values, policies and procedures. Resolves service delivery or member problems, utilizing experience to resolve unusual service problems; ensures member satisfaction, driver safety and protection of property; identifies any repetitive problems and alerts management; acts as resource on questions of Club policies and procedures. Performs daily inspections of drivers and vehicles; ensures uniforms and trucks conform to Club policies (i.e., cleanliness, maintenance, safety device and equipment, etc); review driver logs for completion, alerting management of maintenance issues. Inspects fleet accident sites, representing Club as necessary; assists drivers with completion of accident forms; completes damage reports and provides additional information as necessary. Investigates driver injury incidents and ensure documentation/injury reports are completed; provides suggestions for proactive prevention of incidents and follows up with drivers to ensure proper care is taken to prevent injuries; informs Safety Manager, to ensure worker's compensation issues are appropriately addressed; may provide additional information for formal inquiries. Performs periodic inventory checks, ensuring adequate warehouse and on-truck supplies of needed equipment; informs management of reorder status. Responds to road service calls to provide mechanical assistance to members or fleet drivers as necessary. Opens/closes the Fleet Operations Center as scheduled, ensuring vehicles and building are properly secured. Other duties as assigned. Compensation: The pay range for this position is $82,000 - $86,000 / year. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.

Requirements

• Associate's Degree Required or 3-4 Years of Additional Relevant Work Experience Required
• On-the-job tow experience Required
• Active and valid driver’s license issued by only one state or jurisdiction Required
• DOT card pre-hire and as a current employee within 1 Year Required

Nice To Haves

• Supervisory experience Preferred

Responsibilities

• Oversees the daily activity of Fleet drivers, monitoring activity to ensure delivery of world class service while adhering to safety procedures
• Interviews, makes hiring recommendations, identifies training needs and evaluates the performance of subordinate staff, ensuring adherence to department and Club policies and procedures
• Emphasizes Five Diamond Service and member satisfaction
• Reviews scheduling to ensure adequate staff coverage and obtains approval for overtime hours as necessary to meet service demand.
• Delivers new-hire and refresher on-the-job and classroom training, emphasizing policies, procedures and operational/personal safety
• Equips employees with knowledge of AAA products and services
• Emphasizes the importance of building relationships with each member contact
• Accompanies drivers on service calls, to assess service delivery
• Performs periodic training for AAA contract garages, reinforcing Club values, policies and procedures.
• Resolves service delivery or member problems, utilizing experience to resolve unusual service problems
• Ensures member satisfaction, driver safety and protection of property
• Identifies any repetitive problems and alerts management
• Acts as resource on questions of Club policies and procedures.
• Performs daily inspections of drivers and vehicles
• Ensures uniforms and trucks conform to Club policies (i.e., cleanliness, maintenance, safety device and equipment, etc)
• Review driver logs for completion, alerting management of maintenance issues.
• Inspects fleet accident sites, representing Club as necessary
• Assists drivers with completion of accident forms
• Completes damage reports and provides additional information as necessary.
• Investigates driver injury incidents and ensure documentation/injury reports are completed
• Provides suggestions for proactive prevention of incidents and follows up with drivers to ensure proper care is taken to prevent injuries
• Informs Safety Manager, to ensure worker's compensation issues are appropriately addressed
• May provide additional information for formal inquiries.
• Performs periodic inventory checks, ensuring adequate warehouse and on-truck supplies of needed equipment
• Informs management of reorder status.
• Responds to road service calls to provide mechanical assistance to members or fleet drivers as necessary.
• Opens/closes the Fleet Operations Center as scheduled, ensuring vehicles and building are properly secured.
• Other duties as assigned.

Benefits

• Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives.
• Employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree