Supervisor, Financial Counselor

Trinity Health•Maywood, IL

27d•$47,756 - $76,419

About The Position

The Supervisor, Financial Counselor at Loyola University Medical Center oversees six insurance verification clerks. They monitor daily workflow including TES/PCS work files. They communicate front end errors by attending the monthly Provider Relations meetings. They work as an educator to LUPF staff, when constant errors occur. The Supervisor, Financial Counselor initiates recommendations on the creation of new edits to reduce registration denials. They monitor monthly registration denials and daily claim form edits implements change on edits as needed to reduce denial rate. They are responsible for corrective actions to employees. At Loyola, we know you’re more than your job. We see you and all of your potential. That’s why we invest in our people. Clinical advancement programs, flexible scheduling, tuition reimbursement and day one benefits… at Loyola, what’s important to you, is important to us. Join our family. Trinity Health Benefits Summary Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Requirements

Bachelor’s degree or equivalent work experience and education
1-2 years of previous job-related experience; 3-5 years preferred.
Managerial Experience: 1-2 years

Responsibilities

Monitors the efficiency of work via audits, phone monitors, TES/PCS work files and Kronos. Implements verbal, corrective actions and work improvements as needed.
Monitors daily PCS/TES work files to ensure completion.
Reviews volume of return claims, denials, re-verification requests, analyzes possible trending issues, communicates issues to LUMC/Provider Relations.
Assures SLP report is being worked properly, encourages staff to follow LUPF guidelines.
Attends monthly meetings - LUPF supervisors to discuss the Medicare communique, Provider Relations to discuss multiple registration errors from the front end and meets with the department manager to review all issues.
Initiates staff meeting to communicate change, updates and/or policy changes also provides tools to assist in improving job performance.
Maintains IDX dictionaries by requesting work orders to I/T department. Knowledgeable in cross mapping and registration interface workflow. Knowledgeable in Epic registration process.
Assist direct reports in reaching LUMC audit goals.
Works with department supervisors on all registration errors.