Supervisor Financial Counseling Integrated Programs

University Health

22h

About The Position

This position is funded solely by grant funds. Regrettably, should the funding from the grant end, the position you are being offered may cease. Supervise the functions, activities and outpatient staff of the Financial Counseling Center of the organization. Ensure patients access financial counseling for eligibility for Medicaid, Crime Victims, and the organization’s Financial Assistance Programs. Coordinate training needs with the Performance Improvement Specialist. Coordinate workflow of employees and manage the Customer Service component of outpatient and follow up of the Financial Counseling Center. Coordinate quality assurance, monitoring of applications and discount processes as well as the FCC customer service. Ensure adherence to objectives, guidelines, hospital and corporate philosophy. This position will also provide support supervision to the Integrated Program Coordinators involved in the special project with Missouri Family Support Division. This includes staff who direct report to this supervisor and those who may directly report to other supervisors in the department.

Requirements

• High School diploma or equivalent.
• Experience as Resource Counselor II, Patient Access Representative II or an equivalent position for at least two years.
• Internal candidates must have a meets expectations rating or above on the last two evaluations.
• Must meet state of Missouri employment requirements for all persons contracted to do work with Department of Social Services which includes satisfaction of all state income tax requirements and fingerprinting.
• Questions about state income taxes should be referred to Missouri Department of Revenue or RSMo Section 105.262
• Successfully complete the 6-8 week Family Support Division training related to application processing
• Excellent written and verbal communication skills.
• Demonstrated ability to lead a team.
• Knowledge of Word and Excel.

Nice To Haves

• Bachelor’s degree.
• Prior experience as a Financial Counseling Coordinator.
• Supervisory experience in a Patient Registration or Financial Counseling environment.

Responsibilities

• Supervise the functions, activities and outpatient staff of the Financial Counseling Center of the organization.
• Ensure patients access financial counseling for eligibility for Medicaid, Crime Victims, and the organization’s Financial Assistance Programs.
• Coordinate training needs with the Performance Improvement Specialist.
• Coordinate workflow of employees and manage the Customer Service component of outpatient and follow up of the Financial Counseling Center.
• Coordinate quality assurance, monitoring of applications and discount processes as well as the FCC customer service.
• Ensure adherence to objectives, guidelines, hospital and corporate philosophy.
• Provide support supervision to the Integrated Program Coordinators involved in the special project with Missouri Family Support Division.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED