Integrated Programs Coordinator

University Health

23h

About The Position

This position is funded solely by grant funds. Regrettably, should the funding from the grant end, the position you are being offered may cease. The Integrated Program Coordinator’s primary role is to determine and verify eligibility of individuals for Missouri Medicaid (MO Healthnet) – specifically, those applications completed by UH FCC staff. This involves reviewing applications; gathering necessary documentation; assessing income, assets and other factors to determine program eligibility; as well as verifying and loading insurance in the UH system as patients become approved. Secondarily, this role serves as a front-line representative for the organization by interviewing patients and/or other sources to obtain demographic and financial data, linking patients to clinical and financial systems of the hospital. Communicates health benefit regulations and patient financial obligations to responsible parties. Communication and interviewing may occur in a variety of settings – face to face, over the phone, bedside, within the ambulatory clinics or via online tools. When on the phone, serves as a first contact for patients and other internal/external customers seeking information about financial assistance. Asks key questions to correctly and rapidly assist patients in answering their questions about financial options. Uses all patient interactions as an opportunity to be a problem solver for system. Makes informed decisions using multiple systems and tools to ascertain eligibility for assistance programs. Is proficient in these activities and systems such that work is performed independently.

Requirements

High School diploma or equivalent
Must meet state of Missouri employment requirements for all persons contracted to do work with Department of Social Services which includes satisfaction of all state income tax requirements and fingerprinting.
Successfully complete the 6-8 week Family Support Division training related to application processing
Concise written and verbal communication skills
Communication skills to interview patients and families, to gather and exchange information with other hospital staff members, physicians, and resource persons.
Minimum requirements met for Resource Counselor II
Advanced computer, keyboard, Outlook, Word, Power Point, Excel
Ability to work in a busy, loud and demanding environment
Must independently recognize and evaluate situations for the level of urgency
Strong emotional intelligence and empathy
Must be detail oriented and accurate
Ability to multi-task and prioritize tasks

Nice To Haves

Prefer previous experience as a Family support Division Worker
Experience in hospital admission and/or patient accounting desirable
Knowledge of basic medical terminology helpful
Computer skills preferred include Basic Outlook, Word and Excel

Responsibilities

Determine and verify eligibility of individuals for Missouri Medicaid (MO Healthnet)
Review applications
Gather necessary documentation
Assess income, assets and other factors to determine program eligibility
Verify and load insurance in the UH system as patients become approved
Interview patients and/or other sources to obtain demographic and financial data
Link patients to clinical and financial systems of the hospital
Communicate health benefit regulations and patient financial obligations to responsible parties
Serve as a first contact for patients and other internal/external customers seeking information about financial assistance
Ask key questions to correctly and rapidly assist patients in answering their questions about financial options
Make informed decisions using multiple systems and tools to ascertain eligibility for assistance programs