Supervisor Field Operations - Glo Fiber

Shenandoah Telecommunications Company • Frederick, MD

16h • $71,833 - $90,000

About The Position

Responsible for all aspects of the Shentel FTTH installation operations. Supervises and direct assigned technicians, installers and repair professionals. Primary function is managing the scheduling of installations, both drop installations bot buried and aerial installations. As well as maintaining network integrity by provider superior customer service in the installation of customer fiber optic based broadband internet access, video and VOIP services. And customer service installations to the complete satisfaction of the customer. Secondary function is the support of special projects and supporting repairs when needed.

Requirements

• High School or equivalent required. BA/BS preferred. Other post-secondary training or education will be considered if applicable to position.
• Minimum 5 years of experience in utility operations in an installation function or equivalent.
• Previous supervisory experience in construction or project management preferred.
• Construction experience, utility experience, water, sewer, electric or telephony.
• Scheduling and managing workflows in systems.
• Knowledge in broadband fiber preferred.
• Participates in requested call rotation.
• Valid Driver's License required.
• Competent in the most common computer programs and applications like MS Office, Email, Web browsing and research.
• Can navigate most computer based applications common in the contemporary workplace.

Nice To Haves

• BA/BS preferred.
• Other post-secondary training or education will be considered if applicable to position.
• Previous supervisory experience in construction or project management preferred.
• Knowledge in broadband fiber preferred.

Responsibilities

• managing the scheduling of installations, both drop installations bot buried and aerial installations
• maintaining network integrity by provider superior customer service in the installation of customer fiber optic based broadband internet access, video and VOIP services
• customer service installations to the complete satisfaction of the customer
• support of special projects and supporting repairs when needed

Benefits

• Medical/Dental/Vision/Life insurance, including Flexible Spending Account (FSA) and/or Health Savings Account (HSA)
• Disability insurance
• Accident insurance
• Paid Time Off
• Paid holidays
• 401(k) with company contribution
• Discount on Shentel services if you are in a Shentel service area
• Employee Assistance Program
• Position is considered exempt, with a pay range between $71,833 - $90,000, plus an annual incentive bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED