Supervisor Field Operations - Glo Fiber

Shentel • York, PA

3d

About The Position

Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit www.shentel.com.
Are you ready to move your career forward at the speed of light? Glo Fiber isn’t just a new internet service provider, it’s internet at the speed of light. Glo Fiber is looking for new employees who want a new company experience, matched with the stability and benefits of a publicly traded company. We are interviewing technicians, installers, retail sales representatives and other key positions in preparation for new market launches very soon. Get in on the ground floor and apply to be a part of our Glo Fiber family today!
Job Summary:
Responsible for all aspects of the Shentel FTTH installation operations. Supervises and direct assigned technicians, installers and repair professionals. Primary function is managing the scheduling of installations, both drop installations bot buried and aerial installations. As well as maintaining network integrity by provider superior customer service in the installation of customer fiber optic based broadband internet access, video and VOIP services. And customer service installations to the complete satisfaction of the customer. Secondary function is the support of special projects and supporting repairs when needed.

Requirements

• High School or equivalent required. BA/BS preferred. Other post-secondary training or education will be considered if applicable to position.
• Minimum 5 years of experience in utility operations in an installation function or equivalent.
• Construction experience, utility experience, water, sewer, electric or telephony.
• Scheduling and managing workflows in systems.
• Knowledge in broadband fiber preferred.
• Participates in requested call rotation.
• Valid Driver's License required.
• Competent in the most common computer programs and applications like MS Office, Email, Web browsing and research.
• Can navigate most computer based applications common in the contemporary workplace.

Nice To Haves

• Previous supervisory experience in construction or project management preferred.

Responsibilities

• Responsible for all aspects of the Shentel FTTH installation operations.
• Supervises and direct assigned technicians, installers and repair professionals.
• Managing the scheduling of installations, both drop installations bot buried and aerial installations.
• Maintaining network integrity by provider superior customer service in the installation of customer fiber optic based broadband internet access, video and VOIP services.
• Support of special projects and supporting repairs when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED