Supervisor, Field Operations

CenterPoint Energy • Houston, TX

18d

About The Position

CenterPoint Energy and its predecessor companies have been in business for more than 150 years.

Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
Job SummaryThe Field Operations Supervisor provides first line leadership over Meter Technicians and is accountable for the day-to-day operational performance of an assigned work unit. The role manages daily work execution, safety performance, productivity, quality, and customer service outcomes while operating within established company policies, procedures, and the applicable Collective Bargaining Agreement (CBA).Essential Functions
Direct and monitor daily Meter Technician activities including meter installation, exchanges, testing, maintenance, and service order execution.
Assign work, balance workloads, and monitor productivity and performance metrics.
Conduct performance evaluations, coaching, and corrective action in accordance with company policy and the CBA.
Apply the Collective Bargaining Agreement (CBA) when assigning work, managing schedules, approving overtime, and addressing attendance, performance, and discipline.
Ensure Meter Technician work assignements and duties align with neogtiated classifications and scope of work.
Lead safety tailboards, monthly safety meetings, and field observations; investigate incidents and implement corrective actions.
Ensure accurate use of mobile workforce systems and proper documentation of customer and meter data.
Respond to and resolve customer complaints and operational issues within assigned authority.
Coordinate with Customer Service, Dispatch, Market Operations, Metering, T&D Operations, and other internal stakeholders.
Conduct field audits, job observations, vehicle inspections, and driver evaluations.
Manage timekeeping, attendance, vacation scheduling, and daily coverage
Maintain professionalism, fairness, and consistency when addressing labor-related issues in the field.
Participate in emergency response, storm restoration, and Emergency Operating Plan (EOP) assignments.
Perform additional assignments or projects as directed by management.

Requirements

• Bachelor’s degree in a related field or equivalent professional and field experience. (2-Years of direct related experience is equivalent to 1-Year of formal education.)
• Typically, five (5) or more years of electric utility field operations experience, including demonstrated leadership or lead responsibilities.
• Able to operate a motor vehicle in compliance with applicable laws.
• Able to demonstrate and apply the manual dexterity to operate a personal computer or laptop.
• Able to view a monitor or computer screen for extended periods of time.
• Able to operate a telephone, photocopier, facsimile machine, calculator, and other office equipment.
• Able to function successfully in an office environment in an area with limited window access.
• Able to exert up to 10 pounds of force occasionally a/or a minimal amount of force frequently to lift, carry, push pull or otherwise move objects.
• Able to function successfully in an environment with moderate pressure to meet deadlines.
• Able to work in an office environment, typically 8:00 AM to 5:00 PM, Monday – Friday
• Able to handle emergency situations including physical threats and or post storm emergency operations/restoration demands.

Responsibilities

• Direct and monitor daily Meter Technician activities including meter installation, exchanges, testing, maintenance, and service order execution.
• Assign work, balance workloads, and monitor productivity and performance metrics.
• Conduct performance evaluations, coaching, and corrective action in accordance with company policy and the CBA.
• Apply the Collective Bargaining Agreement (CBA) when assigning work, managing schedules, approving overtime, and addressing attendance, performance, and discipline.
• Ensure Meter Technician work assignements and duties align with neogtiated classifications and scope of work.
• Lead safety tailboards, monthly safety meetings, and field observations; investigate incidents and implement corrective actions.
• Ensure accurate use of mobile workforce systems and proper documentation of customer and meter data.
• Respond to and resolve customer complaints and operational issues within assigned authority.
• Coordinate with Customer Service, Dispatch, Market Operations, Metering, T&D Operations, and other internal stakeholders.
• Conduct field audits, job observations, vehicle inspections, and driver evaluations.
• Manage timekeeping, attendance, vacation scheduling, and daily coverage
• Maintain professionalism, fairness, and consistency when addressing labor-related issues in the field.
• Participate in emergency response, storm restoration, and Emergency Operating Plan (EOP) assignments.
• Perform additional assignments or projects as directed by management.

Benefits

• Competitive pay
• Paid training
• Benefits eligibility begins on your first day
• Transit subsidies
• Flexible work schedule, paid holidays and paid time off
• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
• Professional growth and development programs including tuition reimbursement
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees