Supervisor FEP (Supervisor, Patient Business Services)

Oregon Health & Science University•Portland, OR

17h

About The Position

This position provides direct supervision, guidance and leadership for departmental activities for the effective and efficient use of personnel to accomplish company and departmental goals.

Requirements

High School Diploma or GED.
Four years of experience in a medical billing environment.
Extensive analytical skills and the ability to clearly communicate decisions, procedures and processes to a diverse group of people.
Accurate data entry skills, ability to work with deadlines while remaining calm, flexible, and organized.
Excellent communication, both written and verbal and listening skills.
Able to use reason and logic to independently solve problems and to multi-task as needed.
Proficiency with standard office equipment and software such as such as Microsoft Office, knowledge of Healthcare Information Systems.

Nice To Haves

Associate’s degree in Business and/or Healthcare Administration or equivalent combination of education and experience.
Two years of experience in a leadership position in a medical billing environment.
Demonstrated progressive responsibility and development of leadership skills in a Healthcare environment.
Two years of experience working in Epic, Prelude and Resolute.

Responsibilities

Planning and developing departmental activities, including performance standards, workload distribution, trend analysis and alignment with organizational policies and procedures.
Establishing and maintaining effective systems to provide departmental support in such activities as goal setting, payroll review, annual reviews and staffing levels.
Monitoring overall departmental performance and transaction status, identifying areas of improvement and corrective actions needed.
Communicating with staff and Manager to ensure efficient and effective department operations.
Collaborating with OHSU departments, insurance companies, and patients to request information needed to complete account transactions, address urgent requests and/or resolve outstanding account issues.
Coordinating activities, policies and procedures between internal departments.
Utilization of reporting tools to identify trends and/or issues and problem resolution.
Facilitate leadership and training opportunities for departmental staff including goal setting.
Promote and implement LEAN processes.
Other duties as assigned.